Hearing Agent Support (Seasonal)

Job Description

Job Description

Description:

• Review Tax Statements.
• Protest over-assessed property values.
• Attend formal and informal hearings and appraisal review board meetings at Appraisal District.
• Provide support to Property Tax consultants.
• Prepare tax files.
• Assist customer service and data entry teams.
• Answer phone calls and respond to clients.
• Transfer client calls to appropriate staff.
• Provide explanation of services.
• Identify, research, and resolve client issues.
• Communicate with other departments and management to resolve problems and expedite work.
• Recognize, document, and alert supervisors of any issues.
• Flexibility with work schedule.
• Other duties as required.

• 1–3 years of experience in real estate, property tax, customer service, or a related administrative support role.
• Real Estate background preferred.
• College degree preferred, not required.
• Convey professionalism and inspire confidence.
• Strong initiative, independent judgment, and ability to learn.
• Professional telephone and customer service skills.
• Excellent verbal and written communication skills.
• Organizing and prioritizing skills.
• Proficiency with Microsoft Excel, Word, and Outlook.