Housing Intake Coordinator

Position Summary The Housing Intake Coordinator provides housing services and program support, including consumer intake, needs assessment, referrals, and housing search assistance. The Coordinator researches housing resources, assists consumers with applications, and maintains accurate, confidential records in case management systems. The position also coordinates follow-up communications and supports housing education, reporting, and compliance with program and funder requirements. Responsibilities Serve as an initial contact for consumers seeking housing information, resources, and support in person, by telephone, or by email. Assess consumer needs, explain available housing services, provide referrals, and connect consumers with appropriate staff and community resources. Complete intake, screening, registration, and follow-up activities in accordance with program and funder requirements. Collect, review, organize, and follow up on consumer documentation. Maintain accurate records of consumer information, services provided, outcomes, and follow-up notes in program databases and case management systems. Research and maintain current information on affordable, accessible, subsidized, and private-market housing, including properties with open waitlists. Provide housing search resources and assist consumers with housing-related applications, outreach, and follow-up. Support housing education classes, workshops, and other consumer activities through registration, document collection, materials preparation, and participant assistance. Maintain complete consumer files and program records for reporting, monitoring, audits, and quality assurance. Prepare consumer correspondence, resource mailings, notices, and follow-up communications. Track deadlines and outstanding documentation and support program reporting and compliance activities. Protect consumer confidentiality and provide respectful, accessible, and responsive service. Perform other housing services and program support duties as assigned. Qualifications Experience providing administrative support in a fast-paced office, program, nonprofit, human services, or similar environment preferred. Self-directed and with a demonstrated ability to manage multiple priorities, assignments, deadlines, and consumer needs. Demonstrated ability to maintain accurate records, organize documentation, and follow established administrative processes. Experience with data entry, spreadsheets, reports, recordkeeping, or database systems. Demonstrate active listening and empathy while interacting with consumers who may be experiencing an immediate housing crisis. Ability to follow through on assignments and meet established deadlines. Excellent communication skills. Ability to use standard office technology, electronic records, and document management systems. Demonstrated commitment to fair housing and civil rights. Courteous customer service skills. Professionalism, discretion, and the ability to work with minimal supervision. Ability to maintain confidentiality in accordance with professional standards. Experience working with the disability community a plus. Bilingual in English and Spanish a plus. Required Education and Experience High school diploma or equivalent. Minimum of two years of administrative, office support, program support, and/or customer service experience. Proficiency with Microsoft Office, including Outlook, and standard office equipment. Annual Salary range $54,500 - $59,500 #J-18808-Ljbffr Access Living of Metropolitan Chicago