Quality Assurance Analyst (DDD Experience Needed)

APluscare, a provider of behavioral health services, is seeking a motivated and detail-focused
Quality Assurance Analyst to join our growing team. This position plays an important role in
maintaining service quality and ensuring compliance with regulatory standards.

The individual in this role will help develop and implement processes that support compliance
with Division of Developmental Disabilities (DDD) licensing requirements. The Quality
Assurance Specialist will also assist in monitoring program operations to promote ongoing
quality improvement and ensure adherence to agency policies and regulatory standards.

Position Overview
The Quality Assurance Analyst is responsible for reviewing residential program operations to
confirm that services meet established regulatory and quality standards. This includes
conducting audits, reviewing documentation, and supporting program development efforts in
collaboration with the QA Manager.

Candidates should have a strong understanding of DDD licensing regulations and
demonstrate the ability to maintain accuracy and attention to detail when reviewing program
records and operational procedures.

Key Responsibilities
• Conduct program audits within residential services to ensure compliance with DDD
standards and regulatory requirements.
• Review program documentation including fiscal records, medical files, and Individual
Support Plans (ISPs) to confirm accuracy and regulatory compliance.
• Assist with the development and implementation of systems designed to support quality
assurance and regulatory compliance.
• Support the QA Manager in the planning and development of new programs in
accordance with applicable funding guidelines and licensing requirements.
• Monitor program performance and help identify opportunities to strengthen quality
management practices.
• Participate in the development and delivery of training sessions for new employee
orientation.
• Manage multiple projects simultaneously while ensuring deadlines and quality
expectations are met.
• Maintain organized documentation related to quality reviews, audits, and program
monitoring.

Work Environment
This role requires a combination of office-based work and field visits to residential program
locations. The position involves interacting with program staff and reviewing operational
procedures directly within service sites.
Qualifications
• Associate's degree in social sciences or a related field, or an equivalent combination
of education and experience.
• Minimum of one year of relevant professional experience.
• Familiarity with DDD licensing standards and regulations strongly preferred.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage several responsibilities and projects at the same time while
maintaining accuracy.
• Strong communication skills and the ability to collaborate effectively with staff across
departments.
Physical Requirements
• Ability to push, pull, or lift up to 50 pounds when necessary.
• Travel between office and program locations may be required.

Employment Details
• Job Type: Full-time

Benefits
APluscare offers a competitive compensation package along with a comprehensive benefit
program for eligible employees, including:
• Medical, dental, and vision insurance options
• Life insurance coverage
• 401(k) retirement savings plan
• Paid time off for full-time and part-time employees