Director of Sales & Marketing

Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, Concord Hospitality Enterprises Company. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Ben, Autograph Collection - West Palm Beach

Step into a world where luxury is intentional, style has substance, and service is an art form. Overlooking the Intracoastal in the heart of West Palm Beach, The Ben attracts professionals who take pride in excellence, value thoughtful details, and thrive in a culture that is confident, refined, and boldly distinctive. Here, you don't just work in luxury-you help create it.

Inspired by the legacy of Byrd "Birdie" Dewey's Ben Trovato Estate, The Ben blends modern sophistication with a warm, story-driven atmosphere-"Exactly Like Nothing Else." From waterfront views and a rooftop saltwater pool to signature dining at Proper Grit and Spruzzo, every experience is designed to leave a lasting impression.

Position Responsibilities:

Achieves a minimum of 90% of productivity goals and 100% of activity goals as established by management while leading direct reports to meet property sales goals and holding them accountable to their responsibilities. Executes a strong direct sales program through targeted, appointment-based calls, requiring reliable transportation and a valid driver's license. Maximizes key accounts and drives new business through networking, research, and strategic prospecting, including targeted account development plans and ongoing "hit list" execution. Implements eCommerce and digital marketing strategies while promoting the brand story in the market to increase profitability.

Continuously adjusts sales strategies based on market trends to achieve optimal business mix and exceed revenue, profit, and occupancy goals. Maintains a strong understanding of competition, hotel operations, and current sales techniques while actively prospecting through telemarketing, creativity, and innovation. Utilizes yield management practices to negotiate rates and optimize function space for maximum financial performance.

Maintains organized and accurate account management systems, develops detailed customer profiles, and ensures timely follow-up on all client inquiries. Builds strong client relationships through professional, courteous, and ethical interactions, delivering exceptional service. Conducts ongoing market research to capitalize on opportunities and strengthen competitive positioning while prioritizing revenue-generating activities and dedicating the majority of time to direct sales efforts.

Manages expenses responsibly, represents The Ben and Sage Hospitality with the highest level of professionalism and integrity, and fosters a collaborative team environment through strong communication across departments. Maintains a polished, business-like appearance and a positive, service-driven attitude at all times.

Education/Formal Training:

Minimum of high school diploma or equivalent.

Experience:

4+ years of hotel sales management experience

Knowledge/Skills:

-3-5 years sales management experience

-Requires knowledge of general sales techniques, yield management, and customer service skills.

-Ability to Travel

-Requires the ability to hear, speak, read and write English fluently.

-Requires 12th grade level mathematics, spelling and reading skills.

-Requires effective business writing skills.

-Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions

-Understand and follow verbal/written instructions.

-Organized.

-Be able to work on more than one task at a time.

-Develop strong internal and customer relations.

-Set and manage priorities and plan activities in advance.

-Adhere to deadlines.

-Solve Problems and make sound business decisions.

-Understand and follow verbal/written instructions. Work on more than one task at a time. Develop strong internal and customer relationships. Set and manage priorities and plan activities in advance. Solve problems and make sound business decisions.

Physical Demands:

-The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%

**Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, and operate basic office equipment.

Environment:

Office environment, weather exposure when making sales calls

Unlimited paid time off and eligibility to participate in the Sage bonus plan. Team members are eligible to enroll in medical insurance with the employer covering up to 70% of premiums with a wellness credit, as well as dental and vision insurance with employer contributions. Additional benefits include participation in the company's 401(k) program with employer match, Health Savings Accounts or Flexible Spending Accounts, and company-paid basic life and AD&D insurance with options for additional coverage. Employees may also elect pet, accident, critical illness, and hospital indemnity insurance, along with company-paid short-term disability coverage. Additional wellness and support offerings include WINFertility guidance for those enrolled in the Sage medical plan, a Calm Health app subscription, tuition reimbursement up to $2,000 per calendar year, and an Employee Assistance Program. Team members enjoy exclusive discounts on hotels, restaurants, and more, as well as eligibility to participate in the Employee Referral Bonus Program, earning up to $1,000 per referral. $160,000.00 to 180,000.00

This company is an equal opportunity employer.

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About the Team

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.