Valet Attendant

Job Description

Job Description

The Manchester Hotel

Kentucky poet Wendell Berry once said of his home soil, “What I stand for is
what I stand on.” The Manchester follows suit — a handsome monument built to Lexington Kentucky’s unbridled enthusiasm, warm Southern light, and full-galloped feeling.

As a Valet Attendant at The Manchester Hotel, you will be an integral part of the guest services team, responsible for creating a positive first impression and ensuring a seamless outstanding experience for our guests. This role involves providing excellent customer service and safely and efficiently managing valet parking services.

Key Responsibilities:

Guest Arrival and Departure

• Greet guests with warmth and professionalism upon arrival.
• Assist with the check-in and check-out process, providing information about the hotel's amenities.

Luggage Assistance:

• Safely handle guests' luggage, transporting it to and from rooms promptly.
• Offer assistance with carrying luggage and provide information about room features.

Valet Parking:

• Collaborate with the valet parking team to ensure a smooth and efficient parking and retrieval process for guests' vehicles.
• Safely drive and park vehicles, adhering to company and safety standards.

Guest Services:

• Provide information about the hotel's facilities, services, and local attractions.
• Respond to guest inquiries and requests promptly and professionally.

Communication:

• Maintain clear and effective communication with the front desk, concierge, and other departments to ensure coordinated guest services.
• Relay important information about guest preferences and special requests.

Safety and Security:

• Monitor the entrance area for any suspicious activity and report concerns promptly.
• Adhere to safety and security procedures to ensure the well-being of guests and their belongings.

Position Requirements:

• Minimum 18 years of age.
• Customer service experience.
• Ability to drive manual transmission.
• Ability to wear uniform completely and properly and be neatly groomed.
• Valid driver's license.
• Ability to pass a background check and motor vehicle record (MVR) check.
• Capability to run, retrieve vehicles, and lift luggage up to 50 pounds.
• Preferred, but not required: ability to drive a standard (stick-shift) vehicle.
• Ability to use personal cell phone for work purposes.
• Customer-focused mindset with a commitment to providing exceptional service.
• Physical ability to lift and transport luggage, stand for extended periods, and work outdoors.
• Flexibility to work varied shifts, including weekends and holidays.