Care Coordinator I - DME

Care Coordinator I

We've been helping people get back to work and life since 1992

Salary Range: $ 18-21

Department: Durable Medical Equipment (DME) Reports To: Operations Manager Location: Remote/In Office Job Type: Full-Time FLSA Status: Non-Exempt

Hybrid and on-site work in Pompano Beach Florida

Remote in the following states: TX, OH, MI, GA, SC, NC, AL, TN, PA, NJ, MO, VA, IN, AZ, FL, NH, NV, KS, WI

Position Summary

As a Care Coordinator I, Durable Medical Equipment (DME) at MTI America, you will play a vital role in supporting business operations by addressing and resolving inquiries and issues from clients, injured workers, and providers. You will handle referrals, coordinate services, maintain documentation, and ensure efficient communication across internal teams and external stakeholders. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for incoming referrals, inquiries, and requests from clients, providers, and injured workers
• Accurately enter, track, and maintain case data in company systems
• Coordinate services such as scheduling, authorizations, and follow-ups
• Communicate updates, outcomes, and next steps to stakeholders in a timely manner
• Ensure compliance with company procedures, client requirements, and applicable regulations
• Assist with resolving escalated issues by collaborating with internal teams and external partners
• Review documentation for accuracy and completeness before submission or closure
• Support other team members and contribute to a collaborative department environment

Required Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service, healthcare, insurance, or administrative support
• Strong proficiency in Microsoft Office and database systems

Preferred Qualifications

• Experience in workers' compensation
• Bilingual (English/Spanish)
• Associate's degree
• Experience in a managed care, medical coordination, or claims environment
• Familiarity with medical terminology and healthcare processes

Skills Descriptions

Customer Service & Relationship Management - Builds rapport with clients, providers, and injured workers while ensuring a positive and professional experience

Data Entry & Recordkeeping - Accurately inputs, tracks, and maintains sensitive information in company systems

Communication & Active Listening - Clearly conveys information in verbal and written formats and ensures understanding through attentive listening

Problem-Solving & Critical Thinking - Identifies issues, evaluates options, and applies sound judgment to resolve escalations efficiently

Time Management & Organization - Prioritizes multiple tasks, meets deadlines, and maintains efficiency in a fast-paced environment

Attention to Detail & Accuracy - Ensures that all documentation, case notes, and communications are complete, consistent & error free

Work Environment & Physical Requirements

• In Office / Remote
• Ability to sit at a workstation for extended periods

Compensation & Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off, holidays

Diversity, Equity & Inclusion Statement MTI America is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Availability from 7am - 9pm EST, schedule most likely 12:30pm - 9pm EST