Receptionist

Job Description

Job Description

Make the Road New York (MRNY) builds the power of immigrant and working-class communities to achieve dignity and justice through organizing, policy innovation, transformative education, and survival services. Make the Road New York operates community centers in Bushwick, Brooklyn; Jackson Heights, Queens; Port Richmond, Staten Island; Brentwood, Long Island and White Plains, Westchester County. With a membership of 28,000, MRNY tackles the critical issues facing our communities, including workplace justice, tenants’ rights, immigrant rights and civil rights, TGNCIQ justice, public education, health care access, and immigration reform. (TGNCIQ = transgender, gender non-conforming, intersex and queer). MRNY is a newly unionized workplace.

MRNY is a multi-service organization. Our member-led organizing committees -- which work on the issues named above -- implement strategies to combat shared problems, and develop leadership and the capacity for civic participation. We also provide an array of high-quality bilingual services: We offer English for Speakers of Other Languages (ESOL), citizenship preparation, and in-school and after-school youth programs. We have a robust legal program that offers direct representation across a spectrum of practice areas, including employment law, immigration law, housing and benefits, and TGNCIQ civil rights; we also take on impact litigation as a strategy for achieving broad change. Our health program offers facilitated enrollment into health insurance programs and SNAP benefits, a community health worker home visit program, nutrition education and emergency food pantries, health care navigation, and more."

Current Opening:

MRNY seeks a patient and caring Receptionist to welcome community members to the Brooklyn office and provide a wide-range of administrative support to ensure the smooth functioning of MRNY’s operations. This position will work closely with our Brooklyn Office Manager and Brooklyn Administrative Team.

Reliability, professionalism, and confidentiality are crucial to this role. This position will join our Admin Team to support various events and other administrative tasks that may arise. The Brooklyn Receptionist is responsible for providing secretarial, clerical and administrative support in order to help maintain the overall day-to-day operations in our office in an effective and efficient manner. The receptionist will ensure the safety and security of the office at all times.

Key Responsibilities but not limited to:

• Welcome guests with a smile and treat them with respect
• Answering the phone in a cheerful and polite manner
• Utilize Salesforce to submit referrals, process payments/donations, complete end of day report, etc.
• Organization & general maintenance in the office - replenish supplies around the office
• Provide administrative support for special events as needed
• Assist staff members with special requests, ex: making copies, facing, mailing, etc.,
• Opening and/or closing the assigned office

Requirements:

• Eligible to work in the U.S
• Educational Level Requirement: High School Diploma
• Preferably, at least 2 years of previous experience working in an office setting or strong background in customer service
• Committed to Make the Road's mission
• Bilingual English / Spanish
• Have experience working in a multi-cultural and multi-ethnic work environment
• Be a fast learner & a people person

Job Competencies:

• Self-starter with strong organizational skills and strong attention to detail
• Be highly professional and team oriented with a passion for excellence and eagerness to help the department meet our goals.
• Ability to multi-task, prioritize, and complete assignments under strict deadlines with minimal supervision in a fast paced environment.
• Ability to work under pressure required.
• Have a working knowledge of spreadsheets, Microsoft Office suite, and using a database (ideally Salesforce).
• Flexible work schedule, evenings or weekends required
• Strong verbal and written communication skills
• High level of accountability and initiative; needs to be a self-starter and eager to do team work to support the organization as a whole

Salary and Benefits:

MRNY offers an excellent benefit package including health insurance, 401K, and generous paid vacation, sick, personal days. The hourly range for this position is $24.15 to 24.64

How to Apply:

Please attach cover letter/resume and submit all documents to the Make the Road New York career center.

Make the Road believes that social change is best achieved through grassroots community-based organizing that flows directly from and engages the community demanding the change. As a membership-based organization, we are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, criminal history, or Veteran status. We strongly encourage those from historically excluded groups to apply.