Implementation Consultant

About Us Spreedly is the world's leading Open Payments Platform. Founded in 2007 and headquartered in Durham, NC, the company provides mid-market and enterprise businesses with infrastructure to connect to any payment gateway, processor, or fraud tool through a single API. The platform is vendor-agnostic by design, enabling customers to access new capabilities without rebuilding their payments stack. The core business problem Spreedly solves is that global merchants face a fragmented payments ecosystem, where new markets, payment methods, or fraud tools typically require separate, time-consuming integrations. Spreedly enables transactions to be routed intelligently, secures cardholder data, prevents fraud, and supports expansion into new markets with reduced engineering overhead. Product Offering Spreedly provides an open payments platform with connectivity that delivers payments performance. Key products and services include: Connect — A unified API that integrates with hundreds of payment gateways, processors, and alternative payment methods worldwide, including digital wallets. Merchants access the global payments ecosystem through one connection. Vault — A PCI-compliant secure repository for payment methods. Merchants store card data once and reuse it across any payment service, reducing PCI scope and protecting cardholder data at scale. Optimize — Workflow-driven routing and retry logic that directs each transaction to the best-performing gateway in real time. This improves authorization success rates and reduces lost revenue when retried on a secondary gateway. Protect — A flexible fraud and authentication layer, incorporating advanced fraud tools and 3DS. Fraud orchestration and payment optimization now operate within the same platform. Resolve — Centralized management and reporting that reduces operational silos, strengthens security, and improves billing control across a merchant\'s payment operation. About the Role The Implementation Consultant is responsible for the successful implementation of our most strategic clients and delivering Implementation as a Service, training, workshops, and education sessions during customer engagements. This role ensures timely launch dates and high levels of customer satisfaction and takes a leadership role in projects that bridge external stakeholders (the client), internal stakeholders (the project team and other Spreedly business partners), and third-party providers. The role supports complex, multi-layered global implementations for Fortune 500 clients and acts as a strategic consultant to enable Spreedly’s infrastructure in support of the client\'s long-term digital transformation goals. The ideal candidate will have a clear understanding of how the technology works, how systems integrate, project management, and knowledge of the payments industry. Responsibilities Collaborate with cross-functional teams (Product, Engineering, and Account Management) to drive high-complexity implementations and meet aggressive enterprise go-live dates. Own the end-to-end delivery process for implementations after contract signature, utilizing standardized project management methodologies to ensure technical accuracy, timely go-lives, and long-term client success. Work closely with the customer, sales engineering, and account management to understand customer requirements and manage expectations. Create comprehensive project plans, including critical milestones, dependencies, and aggressive enterprise go-live dates. Develop and execute strategic communication plans and meeting agendas that align stakeholder objectives with project milestones, ensuring long-term relationship health and project success. Maintain regular correspondence with project stakeholders to facilitate ongoing status updates, relationship management, and proactive technical/functional guidance. Communicate relevant client feedback to Spreedly product management, engineering, operations, sales, and marketing functions. Deliver regular reporting regarding implementation metrics across all onboarding channels. Qualifications 3+ years of customer-facing implementation project management experience, including work with large enterprise clients on technology-driven onboarding/implementation. Experience in the payments industry and/or working with payments technologies is required. Strong understanding of APIs, SDKs, and how complex systems integrate. Ability to think and plan strategically, with the initiative to execute tactically. Exceptional organizational skills and attention to detail, with strong interpersonal communication abilities. Excellent written and verbal communication skills with the ability to translate complex technical detail for all project stakeholders. Strong customer service skills and a commitment to meet or exceed customer expectations. Ability to travel as needed (up to 10%). Spreedly is an equal opportunity employer. We are committed to fostering a culture of diversity, equity, inclusion, and belonging and we actively work to reduce discrimination in our hiring processes through structured interviews and other inclusive practices. Due to the sensitive nature of handling payment data, finalist candidates must complete a successful background and reference check. At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in New York. Applicants must be legally authorized to work in the job location country and not require future sponsorship. We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates who we think will be a potential fit. #J-18808-Ljbffr