Manager of Clinical Operations -RN, LHCSA (Albany, NY / Hybrid)

Started in 2016, FreedomCare is a healthcare company innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who provide it. We’re the largest consumer‑directed home‑care agency in NY State and are continually expanding our areas of focus, including operations in other states and tech‑based innovations. Core Values Here For You – An attitude of service, empathy, and availability Own It – Drive and ownership Do the Right Thing – High integrity Be Positive – Great attitude and a can‑do positive approach to challenges Join our team and make a positive impact on the lives of others! We are looking for a Manager of Clinical Operations – RN for our Albany team. This is a hybrid role from our Albany, NY office. Department & Position Overview We are looking for a Manager of Patient Services, RN who has an innovative, entrepreneurial spirit and a passion for continually improving the way we do things. We need a Manager to partner with us in our efforts to continually and iteratively make every aspect of our LHCSA business line better. This person will be responsible for the traditional parts of a Manager role: planning, organizing, coordinating, evaluating, providing clinical guidance and supervision of patient care for FreedomCare’s LHCSA activities. The Manager will report directly to the LHCSA leadership team. Responsibilities Regulatory Compliance & Quality Improvement Maintain current knowledge and ensure compliance with all regulatory and professional standards of care, including DOH, DOL and CMS. Utilize creativity in developing quality/performance improvement programs, instruct Clinical Management and implement new and improved standards. Embed quality protocols into standard operating procedures and evaluate them regularly. Budget Management Develop, prepare and monitor the agency personnel, supply and equipment budgets in collaboration with Care Managers, Personal Care Assistants and supporting department Directors. Staffing & Operations Management Develop strategic staffing plans to ensure adequate staffing coverage in accordance with established productivity measures based on patient population needs. Oversee and monitor service/unit operational performance metrics, including satisfaction, baseline agency and overtime costs, staffing and turnover rates. Collaborate with Nurses and Nurse Manager(s) to establish care standards and evaluate overall staff compliance to deliver clinical outcomes. Develop staffing plan and manage oversight of instructors for Aide Training School. Patient Care & Safety Ensure accountability and support services essential to patient care. Promote a safe and caring environment for staff and patients that is conducive to positive health teaching and maintenance; align patient and family expectations of care and develop mechanisms to assess them. Ensure that the overall planning process occurs for each unit within the service line. Analyze findings from patient satisfaction surveys to establish service‑based customer services agenda and ensure that unit‑based agendas are developed with input from nursing management and staff. Supervise and provide timely resolution to patient and family concerns, complaints and incidents. Leadership Conduct monthly meetings with nursing management to address equipment, scheduling, goals, performance metrics, improvement activities and staff concerns. Collaborate with LHCSA Administrator and other departments to build a training school for certification of new aides. Provide multi‑branch oversight. Hire, educate, mentor and evaluate nursing management. Educate nursing management in new and existing department procedures and systems (e.g. information systems, fiscal responsibility, etc.). Make recommendations and provide opportunities for growth and development of the team. Respond promptly to staff concerns and actively retain staff. Serve as a leader of the healthcare team and various interdisciplinary committees to improve clinical outcomes and meet patient needs. Perform other related duties as assigned by senior management. Desired Qualifications 2+ years of Home Care Nursing experience demonstrating comprehensive understanding of home‑care complexities and challenges. Master’s degree in nursing or related field preferred, showcasing advanced knowledge in healthcare management and leadership. Current license to practice as a Registered Professional Nurse in New York State. Previous experience in a leadership role with strong preference for previous DPS experience and strong ability to lead and manage a team effectively. Strong assessment, clinical and documentation skills, essential for ensuring high‑quality patient care and regulatory compliance. Effective communication skills (written and verbal), facilitating collaboration with teams, patients and families. Strong attention to detail and adherence to protocols. Highly organized, capable of managing multiple tasks and priorities efficiently. Motivated self‑starter and creative problem‑solver, comfortable navigating and resolving challenges in a fast‑paced, dynamic environment. Proficient utilizing technology and systems to enhance operational efficiency and effectiveness in healthcare delivery. Benefits We are here for you and committed to providing a best‑in‑class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others. EEO Statement At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Compensation Base pay range for this role: $100,000 – $125,000 per year at the commencement of your first year of employment. Compensation is determined by skill set, years of relevant experience, education, location and licensure/certifications. #J-18808-Ljbffr FreedomCare