Service Manager - Water Treatment

Service Manager - Water Treatment

The Service Manager is a pivotal leader responsible for overseeing a team of Service Employees and managing industrial water treatment systems to achieve operational excellence. This multifaceted role integrates project, leadership, personnel management, customer engagement, and technical expertise to drive growth in service operations. The Service Area Manager is accountable for the successful execution of service contracts, with a strong emphasis on safety, cost efficiency, and customer satisfaction. They provide daily guidance to Service Technicians, maintain consistent communication with site leadership and various internal teams (Service, Regen, Sales, Admin) to ensure high levels of customer fulfillment, and guarantee the availability of necessary equipment and materials for operations. Furthermore, they are the primary point of contact for resolving service issues with customers, collaborating closely with the regeneration and sales teams to foster sustainable growth and enhance customer satisfaction.

Core competencies include technical acumen, leadership and EHS/quality, team empowerment, contractual integrity, talent cultivation, operational oversight, client relations, and business development.

Key responsibilities involve employee management, small project leadership, technical documentation review, process optimization, stakeholder and internal communication, proactive issue resolution, resource allocation, performance analysis, risk mitigation, reporting, maintenance administration, daily workflow management, service report review, KPI management, fleet oversight, training and development, material procurement, SOP development, quality assurance participation, sales enablement, hands-on support, on-call availability, and asset protection.

Duties and responsibilities include proven expertise in team building and management, a strong sense of accountability, demonstrated initiative, adeptness at process improvement, proficiency in project management and project controls, computer proficiency, excellent analytical skills, a reliable and thorough approach to problem-solving, exceptional organizational and time-management skills, and strong communication skills.

Qualifications include a high degree of adaptability and experience in Management of Change, solid financial acumen, knowledge of OSHA Standards and other Quality and Safety protocols, DOT qualification experience, a Bachelor of Science degree in a technical field or an Associate's Degree in applicable disciplines, ability to obtain a TWIC card, minimum of 5 years of water industry experience, minimum of 8 years of experience in managing people, certification in Project Management, Root Cause Analysis training, Water Treatment License, in-depth knowledge of industrial water treatment processes, proficiency in Google Suite, Tableau, and Salesforce, thorough understanding of industrial maintenance activities, certifications or extensive experience in leadership, experience in water plant operations or maintenance, ability and willingness to work in all weather conditions, ability and willingness to read and interpret technical manuals, procedures, and regulations, ability and willingness to work in diverse environments, strong leadership traits and skills, knowledge of commercial and industrial membrane systems and UV systems, vocational training in applicable fields, knowledge of PLC logic/programming, knowledge of ion exchange and membrane theory and operation, college coursework in chemistry, experience driving company vehicles, and ability and willingness to be on-call for emergency response.

Estimated travel associated with this role is 20%.