Front Desk Associate - PT

What you’ll bring to the team Become part of the magic at LEGOLAND® Florida Resort , where we create unforgettable experiences for families from around the world! We’re looking for an enthusiastic and guest-focused Front Desk Office Associate to help bring our playful, energetic brand to life. Candidates should ideally have 6 months to a year of front facing customer service. Must be able to work a flexible schedule including evenings, weekends and holidays. What you’ll be doing… Welcome guests with a warm, friendly LEGOLAND® greeting and create a memorable first impression. Assist guests with check-in/check-out, questions, special requests, and concerns while delivering outstanding service. Accurately process payments, reservations, changes, and cancellations according to hotel policies. Handle incoming/outgoing calls through the PBX system with prompt, courteous communication. Work closely with guest services, housekeeping, engineering, and safety teams to meet guest needs. Multi-task in a fast-paced environment while keeping operations organized and on track. Maintain cash controls, balance your shift, and complete required cash drops. Support a fun, team-oriented environment built on respect, professionalism, and exceptional service. Protect guest and employee confidentiality and follow all policies and procedures. Assist with emergencies by contacting the proper personnel when needed. Qualifications & Experience Who we’re looking for… High school diploma or GED (or equivalent education/experience) preferred 1 year of hotel front office experience preferred (not required) Experience with hotel property management systems or similar platforms preferred Ability to speak and write English clearly and fluently Strong customer service skills with a professional demeanor Effective verbal and written communication skills Proven conflict resolution abilities Leadership skills that support team and business improvement initiatives Ability to stand for sustained periods of time to attend on-site meetings, perform paperwork activities. Must be able to work a flexible schedule including evenings, weekends and holidays. Benefits Pay Range USD $14.25/Hr. #J-18808-Ljbffr