Customer Service Representative

Job Description Bienville Animal Medical Center | Ocean Springs, MS Join Our Team We are growing—and we invite you to grow with us. If you’re looking for a stable, collaborative environment where your contributions are valued, we’d love to meet you. Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e‑mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required. Learn more about our hospital: Job Description Are you an experienced Veterinary Receptionist who thrives in a fast‑paced general practice and wants to be fully utilized in a meaningful role? Do you enjoy collaborating with medical professionals to deliver exceptional patient care and client service? If so, we invite you to join the team at Bienville Animal Medical Center in Ocean Springs, MS. We are a growing, AAHA‑accredited practice that values professionalism, teamwork, and high standards of care—for both our patients and our people. Our strong reputation in the community allows us to practice high‑quality medicine through continuity of care. Our facility is well‑equipped with modern diagnostic and treatment tools, including: Ultrasound In‑house laboratory equipment Digital radiography About Us Located in the heart of the artsy community of Ocean Springs, Bienville Animal Medical Center has proudly served local pets and families since the 1980s. We are an AAHA‑accredited, 8‑doctor general practice, having recently added our 8th veterinarian to better support our growing client base. About You The ideal candidate: Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e‑mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required. Has 1–2 years of experience in a veterinary or clinical setting Takes initiative and enjoys being utilized at the highest level of their skill set Is eager to learn and grow professionally Is reliable, collaborative, and a strong cultural fit Is confident using computers, phone systems, and providing exceptional customer service both in person and by phone Benefits Uniform allowance Paid time off Paid holidays Employee pet discount 401(k) Medical, dental, and vision insurance Disability insurance Life insurance Schedule Full‑time, day shifts available Weekend availability required Closed most major holidays Compensation $13–$16 per hour, based on experience National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care. Purpose Give pets and the people who love them more quality years together Mission Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life. Values Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next One NVA: Bringing General Practice & Ethos Together NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life. At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us: We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com We may also contact you via text message from an identified NVA representative for recruiting‑related communication All job opportunities and applications are hosted on our official careers site: careers.nva.com There is no cost or confidential information required to apply or be considered for a position If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA! NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr