Part Time Customer Service

Overview The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach to deliver a consistent Five‑Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager, and supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and customers enjoy an exceptional shopping experience. Essential Job Functions Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely, adapting style to suit the customer, solving problems, demonstrating excellent phone skills and resolving conflict. Use all systems to manage the customer flow and deliver a Five‑Star Customer Service experience. Maintain all service vows: being prepared, welcoming, meeting the needs, and being there for all customers, including completing operational checklists and meeting emotional and practical needs. Provide an exceptional service experience to multiple customers simultaneously and help the store achieve Five‑Star Customer Service. Proactively address customer concerns with confidence; know when to elevate and partner with leadership. Communicate how alterations improve the dress for the customer’s event in partnership with the Alterations team. Promote all alteration services and personalization options. Maintain store standards to support a flawless shopping experience. Maintain a high standard of dress in accordance with the Dress Code policy. Respond promptly to all customer questions, providing product and service information. Build and maintain long‑term relationships to exceed customer satisfaction and loyalty. Engage in inventory management procedures by processing orders, receiving, and ensuring first‑quality standards for all merchandise. Support all cash wrap behaviors and process transactions accurately to make every customer feel celebrated. Assist with all sales promotions and visual updates. Other duties as assigned. Physical Demands While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift up to 25 pounds and must be able to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer, electronic devices, and phones for long periods of time. Education & Credentials High school diploma or equivalent, or 1‑2 years of prior retail experience in an apparel, service, or specialty store environment. Part Time Benefits Include Rewarding Environment and Competitive Pay Team Bonus Dayforce Wallet – Get Paid Early! Referral Incentive Program Generous Dream Maker Discount After First Pay Period Vision Care Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury 401K Program Discount for Identity Theft Protection Discounts for Home and Auto Insurance Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans) Pet Insurance Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. We aim to build a workforce that is representative of the customers we serve, celebrating all forms of diversity as valuable. David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a strong record of accommodating persons with disabilities. Contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.io if you need accommodation at any stage of the application process or want more information on our accommodation policies. #J-18808-Ljbffr