Venue 1 AM Host/Hostess

Job Description

Job Description

Basic Function :  To greet and seat guests in the dining room.  Answer the telephone and take reservations in a professional and courteous manner.  Occasionally back up In-Room Dining by taking orders

Work Performed :

1. Arrive at scheduled start time in appropriate uniform and ready for work
2. Uniform must be neat and pressed
3. Collect and set up any necessary equipment to perform job.
4. Make floor plans
5. Complete all opening and closing side work duties
6. Seat guests in the dining rooms
7. Make reservations for guests in proficient and professional manner
8. Know basic items on all menus and wine lists
9. Keep work station clean at all times
10. Read all memos
11. Answer telephones properly
12. Operate ResPak in proficient manner
13. Maintain a positive and professional attitude towards guests and co-workers
14. Report to Restaurant Manager before ending work shift
15. Act as an ambassador of Enchantment by speaking positively of the Resort at all times
16. Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction
17. Take orders for In-Room Dining in a complete and timely fashion as necessary
18. Know resort layout
19. Work efficiently and as a team
20. Other duties as assigned

Supervision Received :  Restaurant Manager

Minimum Requirements :

High school diploma or equivalent.  Must work well with or without direct supervision.  Must be neat and well groomed at all times.  Needs to be flexible, self motivated, positive and have a professional attitude towards guests, co-worker and management.  Must maintain current food handler’s certification.   Prior host/hostess experience desired.   English skills necessary to communicate with guests.  Computer skills helpful.  Superior phone skills, and have a service orientated, pleasant phone personality

Physical Requirements :

Lifting & carrying up to 45 lbs.

50% Walking

10% Bending & lifting

40% Standing

Hearing and manual dexterity

Distance vision 1-3 feet