Manager

Manager

Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

Responsibilities:

• Effectively Manage a Steak 'n Shake Shift
• Execute the 14 point walk and correct deficiencies as they arise
• Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
• Ensure service, hospitality, accuracy and speed standards are achieved
• Maintain strict compliance with health, safety and security standards and procedures
• Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
• Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Ensure accurate adherence to all State and Federal laws on assigned shift
• Lead by Example
• Has authority to discipline associates
• Recommends associates for hiring and promotion
• Recommends associates for termination

Scope:

• Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles
• Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines
• Takes responsibility for shift financial results
• Serves as a resource to colleagues and as a mentor to less experienced Managers
• Actively manages the shift ensuring speed and food quality

Key Relationships:

• Primary: Restaurant Associates, Restaurant Trainers, Restaurant Management
• Secondary: Division President, Field Training Manager, Human Resource Manager

Requirements:

• High School graduate or equivalent education preferred
• Certified in all Stations at Steak 'n Shake or equivalent experience
• ServSafe certified (based on local regulations)
• Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
• Positive, motivating communication skills
• Strong organization and time management skills
• Strong coaching and mentoring skills
• Flexible and adaptable to changing circumstances
• Ability to read, write, perform mathematical calculations and analyze data
• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
• Able to work in excess of 40 hours per week while standing, walking and stretching
• Able to lift, carry, push and pull 30 lbs
• Able to perform any task performed by a service or production associate
• Able to see across the restaurant to monitor and oversee the operation
• Able to legally operate a motor vehicle
• Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns

Key Performance Indicators:

• Field Results Report
• Key Metrics
• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports

Career Path:

• Restaurant Manager
• General Manager
• Franchise Partner

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