W Hotel Sales Executive

Job DescriptionDrives revenue from local accounts by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Partners with account leaders to pull through business from customer accounts deployed outside the local market (US Account Sales and GSO) Partners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business booked through the Sales Office, as well as achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience, Group, BT and Project Team.Candidate ProfileEducation and ExperienceRequired: High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.Preferred: BT Sales Experience Group sales experience. 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry.Core Work ActivitiesManaging Sales Activities Partners with US Account Sales and GSO in "pull through" of BT and Project Teams from deployed accounts to drive results at represented hotel(s). Partners with the Sales Office to book group events within the group booking parameters. Pulls through business and achieves revenue goals for all opportunities booked through the Sales Office. Partners with Account Sales to identify new group/catering business and achieve personal and property revenue goals. Works with Area Sales Leader (ASL) in identifying the top accounts of each stakeholder hotel, determine deployment structure, identify account manager, and coordinate efforts to pull-through business from the accounts for the stakeholder hotels (BT, Project Teams, Group). Drives revenue from local accounts by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Up-sells products and services, with the ability to bring the sale to closure. Engages in proactive selling of all of facilities (e.g., Spa, Golf, Restaurants) to all of BT, Project, leisure guests as well as group planners. Assists with selling, implementation and follow-through of BT, Project Team and group sales promotions . Coordinates and plans all Familiarization Tours (FAM) and in-market customer events. Provides accurate, complete and effective turnover to Event Management and other Sales Channels. Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. Coordinates and executes all site inspections/visits at the property for out-of-market and non-deployed accounts (includes site visits for out-of-market Sales Associates). Coordinates site visits and partners when appropriate for in-market sales managers (e.g., Account Executives and Senior Account Executives). Partners with account/selling manager to develop creative aspects of site visit. Tracks bookings and leads generated from site visits. Grows business of existing accounts by soliciting them for future open years while onsite, identifies additional project teams and transient share shift within accounts. Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.). Understands competitor's strengths and weaknesses to differentiate the Brand from the competition during the site visit. Provides expert knowledge on local destination (e.g., local attractions, events, etc.). Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.Building Successful Relationships Gets involved in community-based organizations to position property for group/catering sales opportunities and participates in community and hotel networking events (e.g., Rotary Clubs, Chamber of Commerce, etc.). Engages in property related events that support the development of existing and new accounts (e.g., General Manager (GM) Reception, Concierge Level hospitality, etc.). Builds and strengthens relationships with existing and new customers to enable future bookings. Attends and facilitates pre-planning visits to establish consistent customer communication. Entertains customers by showing them the property and key locations surrounding the property; provides after-hours entertaining for customers. Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations. Executes exemplary customer service to drive customer satisfaction and loyalty and as necessary, refers them to the appropriate owner. Gains understanding of the property's primary target customer and service expectations; recommends appropriate features and services to best meet their needs and exceed their expectations. Visits neighborhood target and local small business accounts and coordinates follow up efforts. Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs. Partners with account leaders to pull through business from customer accounts deployed outside the local market. Performs other duties, as assigned, to meet business needs.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.About the TeamW Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Job InfoJob Identification 26075440Job Category Sales & MarketingLocations 201 Park Ave S, New York, NY, 10003, USPay Range (US/Canada/EMEA) $49.04 - $61.54 Per HourBonus Eligible? YStock Package? N