ServiceNow Automation Engineer

Join an exciting ServiceNow automation opportunity where you'll help design and deliver end-to-end workflows that support critical infrastructure, platform, and operations initiatives. This role is a great fit for a hands-on automation professional who enjoys solving complex problems, building secure solutions, and partnering across teams to improve service delivery.
Responsibilities

• Design, build, and maintain ServiceNow workflows that support high-priority automation initiatives from start to finish.
• Develop advanced JavaScript-based solutions to address complex business requirements and create custom endpoints when needed.
• Support automation across infrastructure, platforms, and operations by streamlining services and workflows.
• Work through the full software development lifecycle, including requirements, development, testing, deployment, support, and handoff.
• Configure and support ServiceNow capabilities such as Flow Designer, IntegrationHub, Orchestration, and MID Server.
• Collaborate with cross-functional teams in Agile and scaled Agile environments to deliver integrated solutions.
• Implement secure coding practices and help ensure solutions align with enterprise security standards and banking regulations where applicable.
• Create documentation, runbooks, and knowledge base content to support ongoing use and maintenance.
• Contribute to automation standards, best practices, and governance efforts while staying current on emerging technologies.

Skills

• 7+ years of experience in the full software development lifecycle, with a focus on enterprise automation, maintenance, and support.
• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• Strong hands-on experience with ServiceNow, including Flow Designer, IntegrationHub, Orchestration, and MID Server configuration.
• Advanced JavaScript skills, including experience with GlideRecord, GlideAjax, Script Includes, Business Rules, and Client Scripts.
• Solid understanding of RITM and SCTASK models, Order Guides, variable sets, UI policies, and data-driven approvals.
• Strong knowledge of IT infrastructure and the ServiceNow CMDB data model.
• Experience building REST API integrations to exchange payload and response data within workflow designs.
• Working knowledge of secure coding standards and the ability to build solutions in regulated environments.
• Experience working in Agile or SDLC-driven delivery environments.

Preferred Skills

• Experience with Ansible Automation Platform.
• Familiarity with automation tools or integrations such as Ansible or Aria.
• Background working in banking or similarly regulated industries.
• Ability to communicate clearly across technical and non-technical stakeholders.
• Strong problem-solving skills and a proactive, collaborative approach.

Horizontal is committed to fostering an inclusive workplace where diverse backgrounds, perspectives, and experiences are valued. We believe equity and belonging strengthen our teams and help us deliver better outcomes for everyone.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.