Hospitality Ops Director - Guest Experience Leader

Job Description Zephyr Cove Resort, Adventure Mountain and Lake Tahoe Adventures are the best of both worlds: the beauty of a pristine mountain lake setting combined with the thrill of new adventures. On the South Shore of Lake Tahoe, the sky is the limit for what you can see and do: enjoy a hike along lakeview trails, relax on the beach, or enjoy a show at the theater after an afternoon shopping trip. Only one hour from Reno, Lake Tahoe is easily accessible, and above all, it offers a fabulous escape from the world below. The Director of Hospitality Operations is responsible for ensuring the quality of Aramark’s products and services meet or exceed customer expectations. This opportunity will focus on developing team members, identifying ways to increase the quality of customer service, and implementing best practices across all levels. Maintain and follow all wage & hour compliance for local employees Conduct all required new hire paperwork and maintain employee files for employees on‑site Coordinate payroll functions and check distribution Assist leadership on special projects Develops and maintains client relationships to grow base business and improve retention of account base Accountable for business reviews and key interactions with key clients within the local market Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, waste reduction, and labor costs, which would positively impact the business Responsible for recruiting, hiring, training, coaching, and counseling management staff and front‑line personnel to provide ongoing support and development Optimize core processes and positively influence client relationships and business opportunities Owns and fosters effective communication at all levels of the organization Ensures daily operations are maintained as scheduled At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications At least five years’ experience in operations management in a related field Requires a bachelor's degree or equivalent experience High energy level that is communicated to the team and exhibits a proven track record for growing business Outstanding interpersonal and communications skills (both verbal and written) Ability to lead in a diverse environment with a focus on client and guest service Candidates must be available to work nights, weekends, and holidays as needed EEO Statement At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. #J-18808-Ljbffr