Customer Service Specialist

Our client is seeking a customer-focused Customer Service Representative to manage inquiries, process orders, and resolve issues across multiple channels. This is an onsite role in Northvale, NJ for a highly organized, communicative professional who thrives in a fast-paced environment. What We Offer: Salary- $23-$25 hourly Generous PTO and Time Off 401(k) Plan Fantastic Work Schedule: Monday - Thursday: 9am - 5:30pm Friday: 9am -3pm Key Responsibilities: Respond to customer inquiries and complaints professionally and empathetically. Process daily POD of deliveries, quotes, orders, and create invoices per company practices. Maintain high proficiency in product knowledge to provide exceptional customer support. Communicate with colleagues and relay important information to appropriate employees. Assist the sales team with quoting and order requests. Provide feedback on the efficiency of the customer service process. Perform other related duties as assigned. What You Bring: At least 2 years of customer service experience Strong ability to work independently in a fast-paced environment. Excellent organizational skills and attention to detail. Exceptional verbal and written communication skills. Must work full-time on-site in the office (not a remote position). Preferred Qualifications: Positive, empathetic, and professional attitude towards customers. Ability to maintain confidentiality and handle sensitive information. Top Workforce Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by law. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us and indicate the specifics of the assistance needed. #J-18808-Ljbffr