IT Operations Engineer I

About Hensel Phelps: Founded in 1937, Hensel Phelps specializes in building development, construction, and facility services in markets ranging from aviation to government, commercial, transportation, critical facilities, and healthcare. Ranked #1 in aviation and #6 overall general contractor in 2024 by BD+C, Hensel Phelps is one of the largest employee-owned general contractors in the country. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership, Integrity, Builder, Diversity, and Community, Hensel Phelps brings our clients' visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property. Position Description: The IT Operations Engineer I role is to support the stable operation of the operational region’s network and end-user devices. This includes assisting in planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links. IT Operations Engineer I’s/ will also diagnose, resolve, and document all hardware, software, and network issues, and provide end-user training and support where required. Position Qualifications: Formal Education & Certification * College diploma or university degree in the field of computer science or related degree in IT and/or 2+ years of equivalent work experience. * Certifications in ITIL are preferred. Knowledge & Experience * Hands-on technical knowledge of network systems, protocols, and standards such as Ethernet, Token Ring, LAN, WAN, Frame Relay, xDSL, TCP/IP, ATM, T1, 802.11x, and so on. * Working knowledge and experience with Microsoft Active Directory Services, Windows Server OS, Office 365, and VMware * Some knowledge of network management and analysis tools and Cisco technologies like AMP, Umbrella, NAM, and AnyConnect.

• Experience working in a switched and routed environment.
• Hardware, software, and network connection troubleshooting experience.
• Knowledge of anti-virus software, firewalls, intrusion detection systems, and

other network security measures.

• Knowledge of data privacy practices and data security.
• Construction industry software knowledge in products such as Autodesk-BIM

Modeling, scheduling tools Asta & Oracle P6, Bluebeam PDF, Onscreen Takeoff, a plus * Good working knowledge of Microsoft software, including SharePoint, Azure, Exchange, Intune, and Teams * Telephony knowledge of Poly, Crestron, and AMX room AV systems a plus. Personal Attributes

• Strong written and oral communication skills.
• Good interpersonal skills.
• Ability to conduct research into networking issues and products as required.
• Ability to present ideas in user-friendly language.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure

environment.

• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Essential Duties: Strategy & Planning * Collaborate with IT staff to create optimal network design topologies and configurations. * Assist in the development and implementation of policies for end-user devices such as: desktop, laptop, and mobile. * Respond to emergency network outages in accordance with business continuity and disaster recovery plans. * Prepare and ensure the accuracy of documentation, procedures, manuals, and checklists for network installations, including data, voice, and video systems. Procurement & Deployment * Support development and implementation of networking projects and new technology initiatives. * Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Evaluate and recommend for purchase networking hardware and software products. * Maintain up-to-date knowledge of networking contracts and supervise contract-based installations. Operational Management * Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. * Assist the Tier 1 Service Desk in working with end users in the escalation of IT issues in the IT ticketing system.

• Maintain servers, security solutions, and all network and hardware equipment.
• Monitor and test network performance and provide network performance

statistics and reports. * Receive and respond to incoming calls, SMS, and/or e-mails regarding network connectivity problems. * Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users. Recommend and implement corrective hardware and/or software solutions, including off-site repair. * Maintain proper end-user configuration, IT hardware inventory, licensing, and PC/end user onboarding and offboarding of all IT equipment including PC setup, troubleshooting, and security controls. Physical Work Classification & Demands: • Light Work. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. • The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type. The frequency of each action varies by workflow and office activity. • Walking - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, boxes, cabinets, etc. • Constantly operates a computer and other office machinery, such as a calculator, copy machine, phone, and computer printer. • The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office administration. • Constantly computes, analyzes, and conceptualizes mathematical calculations and formulas.

• Constantly reads written communications and views email submissions.
• The person in this position regularly sits in a stationary position in front

of a computer screen.

• Visual acuity and ability to operate a vehicle as certified and appropriate.
• Rarely exposed to high and low temperatures
• Rarely exposed to noisy environments and outdoor elements such as

precipitation and wind. Any Employment Offers are Contingent Upon Successful Completion of the Following:

• Verification of Work Authorization and Employment Eligibility
• Substance Abuse Screening
• Physical Exam (if applicable)
• Background Checks for Badging/Security Clearances (if applicable)

Compensation Range: $74,100.00 - $81,900.00 Benefits: Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company-paid medical insurance, life insurance, accidental death & dismemberment, long-term disability, 401(K) retirement plan, health savings account (HSA) (HSA not available in Hawaii), and our employee assistance program (EAP). It is also eligible for employee-paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result, salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan, subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further, salaried employees (project engineers and above) also receive either a vehicle or a vehicle allowance in accordance with Hensel Phelps’ policies. Based on position location, a cost-of-living adjustment (COLA) may also be included (subject to periodic review and adjustment). Equal Opportunity and Affirmative Action Employer: Hensel Phelps is an equal opportunity employer. Hensel Phelps is committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

#LI-JV