Collections Specialist

Job Description

Job Description

Description:

United Collection Bureau, Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial service businesses, and government entities. We believe our employees are the key to our success, and we are committed to creating a supportive work environment with hands-on computer-based training and generous benefit programs.

We are currently seeking a Collections Specialist / Call Center Representative to join our team. In this role, representatives make outbound calls, review account information, and work with consumers to set up payment arrangements based on their individual financial situations.

In this role, you will:

• Contact consumers regarding delinquent accounts
• Review account information in the collection software system
• Ask questions to better understand the consumer’s situation and possible barriers to payment
• Negotiate payment arrangements based on individual circumstances
• Document all communications accurately
• Maintain call quality and productivity standards
• Use a positive, professional, and problem-solving approach
• Work collaboratively in a team environment

We would love to hear from you if you:

• Are motivated by commission opportunities
• Have professional phone etiquette
• Have strong typing skills
• Have strong problem-solving skills
• Have basic computer skills
• Have strong organizational skills
• Have a high school diploma or GED equivalent
• Are bilingual — a plus, but not required

Compensation:

Starting pay is $16.00 per hour plus commission . Scheduled pay increases are available at 30 and 90 days when required milestones are met.

Benefits may include:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Physical Setting:

Call center

Work Location:

In person — Toledo, OH