Medical Funding Coordinator

Medical Funding Coordinator

Make an impact. Guide people. Be the reason their experience is seamless.

Why This Role Stands Out

If you thrive in fast-paced environments, love helping people solve complex problems, and take pride in delivering exceptional service - this is your opportunity to make a real difference.

In this role, you'll be the go-to support person for individuals and families navigating an important funding process. You'll combine strong communication skills, attention to detail, and empathy to create a smooth, stress-free experience from start to finish.

What You'll Be Doing

• Be the first point of contact, handling inbound questions via phone, email, and chat (email-heavy role)
• Guide customers through each step of the process with clarity, confidence, and care
• Keep detailed, accurate records of interactions and resolutions
• Solve problems quickly while maintaining a high level of professionalism and empathy
• Partner with internal teams to keep processes running smoothly and efficiently
• Manage multiple priorities in a high-volume, fast-moving environment
• Continuously learn new systems and tools to stay sharp and effective

What We're Looking For

• 2+ years of customer service experience within healthcare
• Medical Insurance experience
• Strong written communication skills (this is a heavy email role)
• A natural problem-solver who stays calm under pressure
• Highly organized with strong attention to detail
• Comfortable juggling multiple tasks without dropping the ball
• Tech-savvy and quick to learn new systems
• Team player with a positive, proactive mindset
• Bilingual Spanish? That's a huge plus

What to Expect

• Schedule: Monday-Friday with flexibility within business hours
• Training: In-office onboarding period to set you up for success
• Work Style: Hybrid after training (remote + in-office mix)
• Opportunity: Contract-to-hire with strong potential for long-term placement

Why This Role Matters

You won't just be answering questions - you'll be helping people navigate important moments with confidence and ease. Your ability to communicate clearly, stay organized, and genuinely care will directly impact someone's experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.