Implementation & Onboarding Administrator

Job Title

Implementation

Job Description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Implementation is responsible for the successful onboarding of new Roadtex & EchoChill clients. You will act as a liaison for our new clients by coordinating and executing the implementation process. Implementation provides a single point of contact to assist in things such as contact execution, credit terms establishment, TMS carrier onboarding, and training on all aspects of the solution. This is a key role that will lay the groundwork for successful, long-term partnerships.

General Responsibilities

Act as a key onboarding lead coordinating all customer-related activities during the implementation period among all departments including Sales, IT, Operations and Finance

Implement and train customers on CustomerConnect web-based technology

Gather information and requirements from new customers

Ensure a smooth hand-off of accounts from Sales to Account Managers and CSR departments.

Develop Implementation Plans and Timelines (IT, Operations, Product Management, Account Management)

Partner with Operations to setup account infrastructure throughout the implementation life cycle

Work with the Pricing team to set up customer specific pricing.

Assure 100% client satisfaction

Characteristics & Experience

Strong background in customer service & process execution

Transportation/Supply Chain experience required

Experience using Power Point, Excel, and Word

Strong knowledge of Roadtex operating systems

Customer-facing experience

5+ years work experience

Proven performer who is effective at "multi-tasking"

Excellent oral and written communication skills

Self-managed and motivated

Enjoys and thrives in fast paced, fluid work environment

Ability to follow through with tasks to their completion

Very organized and detail oriented

Ability to travel up to 10-20%

Education

Undergraduate Degree. Supply Chain/Logistics or Operations Management degrees preferred

Compensation

Base Salary, Medical, Dental, Vision, 401K, Vacation, Flexible Spending Accts

Work Environment/Physical Demands Summary

This position is a remote position (WFH) with the expectation to travel to other locations as needed. The role uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment may be typical of that of an office with an open seating floor plan. The employee is regularly required to sit, talk, or hear.

Benefits

For more information about our benefit offerings, please visit our careers page.