Client Program Manager, Product Development

Who we are at Osmo:

Osmo is the Olfactory Intelligence company on a mission to give AI a sense of smell to improve the health and wellbeing of human life. Why Our sense of smell has the ability to delight us protect us and heal us.

Olfactory Intelligence has applications across industries including fragrance manufacturing security medicine and more. We believe in the power of automation and thoughtfully applied AI/ML to solve problems beyond the reach of human intuition alone.

Were headquartered in Elizabeth NJ with an additional office in Somerville MA. We provide complimentary shuttle service from Brooklyn and Newark NJ.

About the Role

Osmos customer programs dont end at signature they succeed or fail in the handoff from creative work to real manufacturing. This role owns that handoff: the point where a customers project moves from onboarding into production fulfillment and deployment and where dropped threads become missed shipments.

Youll be the primary operational point of contact for customers after launch and the person who keeps manufacturing procurement product development quality and delivery teams moving in the same direction. This is a role for someone whos tenacious about closing gaps before they become customer-facing problems curious enough to actually understand how fragrance gets made rather than just tracking a spreadsheet of it and kind in how they hold internal teams accountable to the commitments made to customers.

What Youll Do

• Own the Customer Relationship Post-Launch Serve as the primary operational contact for assigned customers building trust through proactive updates rather than reactive fire drills.

• Coordinate Manufacturing Readiness Track material availability fragrance readiness packaging readiness and production milestones and flag constraints before they become delays.

• Align Production to Customer Commitments Keep manufacturing priorities and deployment schedules in sync with what customers were actually promised.

• Manage Orders End to End Own customer orders from operational handoff through fulfillment including schedule changes order modifications and status reporting.

• Drive Cross-Functional Execution Coordinate across Manufacturing Procurement Product Development Quality and Oil Delivery holding teams accountable to timelines and service-level commitments.

• Lead Escalations Run execution reviews and escalation discussions when a projects milestones or a customers expectations are at risk.

• Catch Risk Early Identify operational risks before they hit a customer commitment and build and coordinate the mitigation plan.

• Support Oil Shipment Planning Coordinate readiness activities tied to oil shipments as part of the broader manufacturing handoff.

• Improve the System Not Just the Ticket Support new tools reporting and workflows that increase visibility and scalability as Osmos customer volume grows.

Who You Are

• Operationally Fluent in Manufacturing 8 years across customer success operations manufacturing coordination supply chain or project management ideally in the fragrance and flavor industry.

• Comfortable in Customer-Facing and Plant-Facing Work at Once Experience supporting customer-facing programs in manufacturing consumer products fragrance or industrial environments this isnt a pure customer-success seat or a pure production seat its both.

• A Relentless Closer of Loose Ends Tenacious about tracking every open thread across procurement production and customer communication until its actually resolved not just logged.

• A Strong Cross-Functional Communicator Excellent stakeholder management skills with the judgment to know when to escalate and when to resolve quietly.

• Genuinely Curious About How the Product Gets Made Wants to understand fragrance readiness and production sequencing well enough to make real calls not just relay updates.

• Organized Under Pressure Strong organizational and project management skills with the ability to manage multiple customer programs simultaneously without dropping any of them.

Ways to Stand Out

• Contract Manufacturing Experience Youve supported customer programs inside a contract manufacturing environment.

• Production Planning Fluency Familiarity with production planning order fulfillment or S&OP processes.

• Systems Experience Hands-on experience with ERP CRM and project management systems.

• Launch Experience Youve supported product launches or customer deployment programs before not just steady-state accounts.

What Success Looks Like (First 6-12 Months)

Customers feel informed supported and confident throughout project execution. Manufacturing priorities stay aligned with customer commitments and deployment schedules. Orders move efficiently through planning production and fulfillment with risks and delays caught early and addressed proactively. Internal teams stay aligned on priorities timelines and responsibilities and manufacturing readiness activities land on schedule with minimal surprises.

What We Offer:

• Competitive salary and meaningful equity in a high-growth company

• Comprehensive medical coverage including a $0 employee premium plan option

• 100% employer paid dental and vision coverage for employees and their families

• 401(k) retirement plan with employer matching contributions

• Flexible PTO including a paid winter closure

• 12 weeks of fully paid parental leave plus mental health and wellness support

• Catered Lunch Mon/Wed/Fri

• Employee Shuttles from Newark NJ and Brooklyn NY and commuter benefits

If this role inspires you wed encourage you to apply. We are committed to recruiting developing and retaining an incredible team optimized for a diversity of thought background and approaches.

Every posting lists the pay range and benefits for that role. Where you land in the range depends on skills experience scope and internal equity. Full time employees receive a total rewards package that includes medical dental and vision coverage a healthcare FSA a 401(k) with company match flexible paid time off paid family leave company holidays and commuter benefits. Eligible roles also receive equity which is subject to the terms of the equity plan and board approval and is not guaranteed. Applicants and employees may ask about and discuss their pay without retaliation.

Equal Employment Opportunity: Osmo is an equal opportunity employer. We hire develop and promote based on skills experience and potential without regard to race color creed religion national origin nationality ancestry citizenship status age sex pregnancy childbirth breastfeeding and related conditions gender identity or expression transgender status sexual orientation marital civil union or domestic partnership status familial or caregiver status disability genetic information atypical hereditary cellular or blood trait military or veteran status liability for military service hair texture or protective hairstyle arrest or conviction record consistent with applicable law unemployment status or any other characteristic protected by federal state or local law. This commitment covers every part of employment including hiring job assignment compensation discipline benefits and training.

Accommodations: If you need an accommodation to apply or interview tell us at Your request is confidential and will not affect how we evaluate you. Please reach out before your first interview so we can plan with you.

Required Experience:

IC