Lead Supervisor I

Lead Supervisor Job Description Coach is a global fashion house founded in New York in 1941 that values inclusive and courageous spirit. As a member of the Tapestry portfolio, we are dedicated to stretching possibilities and innovating while staying wholly inclusive. The Lead Supervisor role is an integral part of the store’s overall success; it models the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual demonstrates exemplary performance behaviors, represents Coach at its highest standards, and adapts to all roles within the store environment. Sample of tasks required of role SALES Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values. Endorses, models and develops the team to deliver Coach’s Selling and Service expectations. Enforces sales strategies, initiatives and growth across all categories. Works with store leadership to flex store business strategies and personal selling techniques to contribute to overall store and financial results. Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results‑driven, including through team selling and selling to multiple customers. Hold sales team accountable for personal sales and maximize clienteling strategy in partnership with store leadership; monitor the process over time to achieve business goals and objectives. Builds credibility and trust with team and customers – serving as a personal fashion advisor to deliver business results. Creates positive impressions with store team and customers by bringing best self to work and adhering to Coach’s Guide to Style. Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives). Is sensitive to customer and team needs, tailoring approach by reading cues. Is solution‑oriented and forward‑thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate. Develops both self and team product knowledge skills and remains aware of current collections. Understands the positive sales impact staffing has on the business and recruits accordingly. Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth. Welcomes feedback and adapts behaviors; creates short and long‑term goals to achieve personal metrics and performance development. Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s). OPERATIONS Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and proactively. Demonstrates strong business acumen. Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor. Maintains interior and exterior upkeep of the building with partnership from the corporate office. Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partner input as necessary. Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures. Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals. Works with store leadership to flex store business strategies to improve productive functions. Ensures all daily tasks are completed without negatively impacting service of Coach standards. Competencies required Drive for Results: Can be counted on to exceed goals successfully. Consistently one of the top performers, very bottom‑line oriented, steadfastly pushes self and others for results. Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gathers first‑hand customer information and uses it for improvements; establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Generates many new and unique ideas; makes connections among previously unrelated notions; viewed as original and adding value in brainstorming settings. Interpersonal Savvy: Relates well to all kinds of people up, down and sideways, inside and outside the organization; builds rapport and constructive relationships; uses diplomacy and tact; can diffuse high‑tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; relentless and versatile learner; open to change; analyzes both successes and failures; experiments to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps underlying structures. Perseverance: Pursues everything with energy, drive and a need to finish; seldom gives up before completing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Effectively copes with change; shifts gears comfortably; decides to act without having the total picture; does not get upset; handles risk and uncertainty. Strategic Agility: Sees ahead clearly; anticipates future consequences and trends accurately; has broad knowledge and perspective; future‑oriented; articulates credible pictures and visions; creates competitive strategies and plans. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging. Managerial Courage: Provides current, direct, complete, and actionable positive and corrective feedback; tells people where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary. Additional Requirements Experience: 1–3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical Skills: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), walkie‑talkie usage, ability to read price and product release sheets. Physical Ability: Ability to execute at a fast pace, communicate effectively with customers and team, maneuver on the sales floor and stock room; climbing, bending, kneeling required. Frequently lift and carry up to 25 lb and at times up to 50 lb for product shipment/transfers. Schedule: Ability to meet Coach Scheduling & Availability Expectations, including nights, weekends and holidays (high retail traffic and sales days such as after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.). EEO Statement Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Work Setup $17.00 – $27.75 (Base pay range, subject to local wage laws). Benefits Our company offers health, dental and vision insurance; life and disability insurance; eligible for a 401(k) plan; paid time off for wellness and vacations; employee discounts; incentive compensation. #J-18808-Ljbffr