Customer Care Senior Representative

Responsibilities:

• Establish customer contact by handling incoming calls and initiating follow up outbound calls.
• Promote products and facilitates customer needs to utilize company’s products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary.
• Resolve customer concerns by providing appropriate information regarding products and services.
• Record customer information and maintain database by obtaining, entering, and verifying required data.
• Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
• Facilitate sales process by communicating/sharing information with appropriate internal and external contacts.
• Complete and ensure accurate validation of insurance benefits
• Provide customer follow-up as required
• Contribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results.
Requirements:
• Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred
• An ability to build rapport with customers
• An ability to navigate multiple computer systems
• An ability to pronounce the 52 States of America and refer to guide to access abbreviations
• An ability to work in a target-driven environment
• Proficiency in Microsoft office programs and general computer operations
• Ability to learn and follow basic direction on process
• Must have mastery of the English language, both oral and written
• Must be detail-oriented and organized to maintain accurate records
• Must have the ability to focus and work quickly
• Sense of urgency in reporting any concerns to immediate supervisor
• High School diploma or equivalent required
• 1-2 years’ experience working in the medical field preferred

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