Health Information Technician

Job Description

Job Description

Health Information Management

Full Time - In Office

$22.00 - $31.92

Monday - Friday 8am to 4:30pm

Comprehensive Life Resources is looking for a qualified Health Information Technician to join our growing team in downtown Tacoma. 

We Offer - Medical, Dental, and Vision with 100% paid premiums for employees. 11 paid holidays, 403(b)-retirement plan, Life Insurance, Long term Disability, Employee Assistance Program (up to 6 consultations per year), Mileage reimbursement, Tuition Assistance, Paid Sick leave and Vacation, Bereavement Leave, Student Loan Repayment, and Continuing Education Assistance. All benefits contingent on working a scheduled 40hrs a week.

Function : Analyze medical record data; maintain the electronic medical record documentation by verifying the completeness, accuracy, and entry into the computerized medical records. Provide assistance to the Health Information Manager in writing detailed and complex workflow procedures. Serves as a member of the organization that welcomes, engages and serves individuals with complex wellness needs.

Responsibilities:

• Organize medical record documentation in preparation for electronic sorting, scanning, and indexing.
• Analyze processes and write workflows.
• Accurately selects the proper type of client episodes to place the medical record documentation when scanning records into the charts.
• Forward specific medical record documentation to outside providers via the electronic ROI process.
• Perform cut and paste functions in windows applications for electronic filing.
• Meet medical record department standards for electronic scanning, indexing, and filing.
• Provide management staff daily statistics on documents electronically filed. 
• Analyze, format, print, and mail records to clients and providers for all CLR programs.
• Problem solves and merges to correct duplicate medical records and ensures the chart documentation is in the correct place.
• Maintain confidentiality and security of medical records and scanning equipment in compliance with HIPAA standards.
• Fax medical record documentation in accordance with HIPAA, ensuring confidentiality.
• Provide customer service to clients, providers, and other customers for release of information by answering incoming calls and emails from outside entities, including current and former clients.
• Process and respond to all HIM emails in a timely manner.
• Assist the HIM Manager in the research of current state and federal laws to ensure the facilities HIM/HIPAA policies are up to date and accurate.
• Coordinate with other CLR programs as needed to create/troubleshoot paperwork workflows to increase staff productivity.
• Provide additional training to CLR employees as needed regarding HIPAA Privacy and HIM functions.
• Collect and securely transport medical records from both residential facilities weekly QA, processing, scanning, and importing.
• Maintain the collection and destruction of confidential bin contents with partnered shredding business.
• Monitor the quality of documents to ensure they are the correct form, contain the correct identifiers, and filed in the appropriate chart.
• Processes incoming faxes for HIM, Outpatient Programs, and other programs at CLR.
• Process the release of Treatment Plan Reviews from our children’s inpatient facility every 90 days to their respective MCO’s.
• Prepare the release of Discharge Summary from our Children’s Inpatient Facility upon documentation finalization to the applicable entities.
• Manages the uploading and processing of consents via the HCA’s Electronic Consent Management system for the entire agency.
• Assists in creating consents for the agency.
• Responds to and problem-solve CLR Resource HUB tickets that apply to HIM functions.
• Manages, troubleshoots, and trains CLR employees in ShareFile.
• Send out applicable records to CHC for participating clients to facilitate the integrated health requirements as part of our CCBHC agreement.
• Assist the nursing team with sending over necessary documents for prior authorizations in a timely manner.
• Preparing and releasing necessary documents for program audits, chart reviews, judicial subpoenas, and judicial court orders as applicable by state and federal laws.
• Process any incoming documents through IntakeQ.
• Uses Microsoft products, adobe pro, kno2, and other software programs to perform daily job functions.
• Contributes to the success of the organization, keeping current on new developments within Comprehensive Life Resources and by performing other duties as needed or assigned.

Competencies:

• Provides consistent professional and quality service to external and internal employees/clients.
• Demonstrates flexibility, adaptability, patience, and responds in a timely manner to all requests and seeks to diffuse problematic service requests.
• Embraces the diversity of our workforce and community and treats others with respect without prejudice and bias.
• Demonstrates tact and diplomacy when resolving conflicts directly with individuals involved.
• Plans assignments to achieve objectives while paying close attention to detail, accuracy, and completeness.
• Frames problems before trying to solve them, identifies all facets of problems, test proposed solutions against likely effects before moving forward.
• Demonstrates effective verbal and written communication that is clear, well- organized, and demonstrates an understanding of audience needs.
• Use "recovery" language (ex. respectful, hopeful, person-centered, non- judgmental).

Qualifications:

• Pursue excellence and creativity and promote change to make things better.
• Take responsibility for service and quality.
• Show respect for people and the organization in every transaction.
• Knowledge to identify errors and notify management through the appropriate procedure.
• Working knowledge of release of information laws and HIPAA guidelines.
• Excellent customer service skills.
• Proficiency to multi-task to insure internal and external customer service.
• Ability to research problems and handle difficult situations.
• Capability to operate scanning, multifunction printers, and computer equipment.
• Adeptness to identify and categorize complex client charts.
• Ability to research and print documents from the electronic health record.
• Experience in communicating efficiently with co-workers, clients, and customers.

Education and Experience:

• Associate degree in a Health Information Management program that is accredited by CAHIIM
• Required to have RHIT certification or be pursuing the certification (must obtain within one year of employment)
• Strong computer skills with demonstrated experience with MS Office programs
• Detail oriented
• Previous electronic health records experience with charts and scanning preferred

Equipment/Machines Used: Basic office equipment which includes a computer, printer, copier, fax, telephone, etc.

Physical Requirements: Physical ability to be stationery and traverse in an office environment. Physical mobility to travel within the community. Occasional moving of items up to 25 lbs.

Working Conditions: Usual office conditions, computer use, and outside interactions.

Environmental Conditions: Office environment.

Comprehensive Life Resources is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, pregnancy, sexual orientation, gender identity, gender expression, age, veteran status, disability status, and any other applicable legally protected characteristics and or class.

We are a mental and behavioral health organization in Tacoma, WA with a team of therapists, doctors, peers and technicians who provide counseling, mental and behavioral health supports, and life skills building to provide the people we serve tools to create their own paths toward mental wellness.

Company Description

We are a mental and behavioral health organization in Tacoma, WA with a team of therapists, doctors, peers and technicians who provide counseling, mental and behavioral health supports, and life skills building to provide the people we serve tools to create their own paths toward mental wellness.