Field Auto Adjuster - Creve Coeur, MO

Job Description At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs, from advocating for seat belts, airbags, and graduated driving laws to leading the industry in pricing sophistication, telematics, and device and identity protection. As a Field Auto Adjuster, you will be at the forefront of our claims process, meeting customers where they are – whether at their home, a repair shop, or a tow yard. You will take the lead in writing estimates and guiding customers through the repair or total loss process using a mix of in‑person visits, virtual inspections, and written communication. No two days are the same; you will evaluate damage on‑site or collaborate with body shops and service providers in a fast‑paced, hands‑on role that keeps you engaged and on your toes. Preferred Qualifications 3‑5 years of experience in auto collision estimating using CCC or Mitchell High School Diploma or GED Proficient written and verbal communication skills to effectively interact with customers Strong attention to detail and ability to write precise and comprehensive estimates Comfortable using technology and various platforms for claims processing Excellent time management and organizational skills to manage multiple assignments effectively Valid driver’s license and willingness to travel as part of the job requirements A Day in the Life of the Field Auto Damage Adjuster The Customer Service Expert – care, empower, and restore; lead with empathy, clear communication, and commitment to each claim. The Investigator – independently investigate casualty claims, review damage details, and interpret policies to determine coverage. The Effective Communicator – use phone, email, and video chat to guide customers through a fast, fair, and easy claims process, offering the communication preference that best suits the customer. The Negotiator – evaluate and negotiate settlements with customers, vendors, third‑party carriers, and claimants, incorporating tactics for challenging situations. The Problem Solver – use estimate tools, job aids, and settlement platforms to get the job done quickly and accurately. The Recorder – Your Eye for Detail Keeps Everything on Track – document claims accurately and in line with policy agreements, maintaining clear, timely records in our claims system. Work Location This position is a field‑based role. Eligible candidates must be located in Creve Coeur, MO. Company Car Based on our Company Car Guidelines, this role may qualify for a company car. Leadership determines eligibility based on annual work mileage for this location. You may be required to use your personal vehicle until the guidelines are met. Mileage reimbursements are available for personal vehicle usage during work. Training Requirement You may be required to attend two weeks of training held in person at our Dallas, TX office. Notice of Licensing Requirement As a condition of employment you may need to obtain an adjuster’s license in multiple markets (including an appraiser’s license in RI). All required licenses must be obtained within 60 days of hire. You must maintain all licensing required for your role, including continuing education and state‑affiliated renewal requirements. This role offers a sign‑on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state. Current employees and candidates previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign‑on bonus. Benefits Competitive salary based on experience and qualifications Medical, dental, and vision coverage Allstate pension plan and 401(k) savings plan Ayco financial coaching Spring Health mental and emotional wellbeing resources Paid parental leave Adoption reimbursement Paid time off Tuition reimbursement Wellness incentives Skills Auto Body Repair Auto Collision Repair Auto Estimating Automotive Body Repair Automotive Repair CCC ONE Communication Mitchell Estimating Motor Vehicle Repairs Negotiation Repair Estimating Vehicle Repairs Written Communication Compensation Compensation is $60,000.00 to $97,125.00 annually, based on experience and qualifications. Background Check The candidate(s) offered this position will be required to submit to a background investigation. Equal Employment Opportunity Allstate generally does not sponsor individuals for employment‑based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard, or a member of a reserve component. For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the 'EEO Know Your Rights' poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster click here. This poster summarizes the major provisions of the Family and Medical Leave Act (FMLA) and tells employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. #J-18808-Ljbffr