Catering Manager - Off-Premise Operations

Support catering and off-premise execution standards across all locations, ensuring quality, accuracy, timeliness, and brand consistency Manage Catering SOPs, including packaging standards, prep workflows, staging, dispatch, and handoff protocols Collaborate with Culinary, Finance, and Marketing on menu innovation execution Support the execution process and rollout for launching hot catering, including packaging solutions, timing standards, and in-store processes to ensure food travels and presents well Build and maintain a scalable playbook for multi-channel fulfillment, including in-store pickup, delivery, Delivery Service Providers (DSPs), and courier models Partner with Field Leadership to implement scalable systems for order management, delivery execution, and issue resolution Identify high-impact, low-to-medium effort operational improvements that unlock scale and reduce store-level friction Serve as the operational subject matter expert for catering and off-premise tools, workflows, and platforms Partner with Technology on testing, rollout, and adoption of new tools and integrations Manage delivery maps, including shifting delivery zones as needed to balance demand, protect operations, and maintain service standards Monitor DSP performance to ensure on-time delivery, fulfillment accuracy, and service level adherence Support driver issue management, including complaints, escalations, and resolutions Vet operational requirement of potential third-party marketplaces or delivery partners Collaborate on operational testing and deployment of new marketplace initiatives such as LTOs, bundles, or channel-specific offerings, in partnership with Marketing Collaborate with Training to maintain onboarding and learning and development tools for Catering Specialists and store teams Support field leaders with clear expectations, playbooks, and escalation paths for catering and off-premise execution Support consistent execution through clear documentation, job aids, and ongoing process reinforcement Evaluate and refine the current in-restaurant catering support model to improve execution, capacity, and accountability Monitor operational and delivery KPIs tied to accuracy, timeliness, defects, and guest issues Partner with Guest Relations to identify recurring challenges and lead root-cause analysis and resolution Continuously refine processes based on performance data, guest feedback, and field insights Requirements 3+ years of multi-unit restaurant operations experience with catering or off-premise ownership Deep understanding of restaurant execution and operational realities Strong process design, prioritization, and problem-solving skills Ability to work cross-functionally and influence field teams without direct authority Experience working with third-party delivery platforms Passion for hospitality and operational excellence Must be able to travel up to 10% of the time including local travel as well as out of state to new store openings and meetings Core Competencies Demonstrates expertise in multi-unit restaurant operations with a focus on catering and off-premise execution, ensuring quality and efficiency through strong process design and cross-functional collaboration. Highest-signal resume keywords Multi-Unit Restaurant Operations Catering Management Process Design Cross-Functional Collaboration Third-Party Delivery Platforms ATS Optimization Keywords Hard Skills Operational Standards SOP Management Menu Innovation Execution Delivery Management KPI Monitoring Root-Cause Analysis Operational Improvement Packaging Solutions Workflow Optimization Issue Resolution Soft Skills Problem-Solving Influencing Without Authority Passion for Hospitality Industry Keywords Catering Off-Premise Execution Restaurant Operations Guest Relations Operational Excellence Tools & Technologies Catering Tools Delivery Service Providers Operational Platforms Onboarding Tools #J-18808-Ljbffr Jobtailor