Customer Service Representative

Banner Engineering Job Opportunity

Why Work at Banner? For over 50 years, Banner Engineering has been at the forefront of industrial automation. We offer products and solutions including award-winning sensors, wireless solutions, machine safety, indication and LED lighting. From Fortune 500 leaders to innovative startups, Banner's award-winning products and solutions are helping companies around the world increase efficiency, reduce costs, safeguard equipment, and protect personnel. Our commitment to innovation shows through a continuous, market-driven evolution of products and technology. With engineers employed in nearly every major department, engineering is in our DNA. Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.

What You'll Be Doing This is a great opportunity for someone who enjoys working individually and collaboratively, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.

Key Responsibilities:

• Providing high quality support and great customer experience by creating and nurturing relationships with customers and channel partners
• Managing multiple priorities simultaneously including phone calls, order entry, online chat, email, and responding to sales team member questions/requests
• Receiving and processing orders from customers and channel partners for shipment from designated manufacturing plants
• Manage customer requests for assistance, information, and issue resolution
• Collaborating with and maintaining effective working relationship with Applications Engineers, Area Sales Managers, Business Analysts, Business Development Managers, Management, etc. to assist the customer in any way possible
• Processing returns requests, expedite requests, special price agreements, and trial orders for the sales channel
• Working closely with Distribution Warehouse staff and Materials Handlers to ensure shipments are prepared and shipped as scheduled
• Maintaining knowledge of Banner's sales systems and processes
• Other duties as assigned

What You Bring to the Table:

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodation may be made to support individuals with disabilities.

Required:

• High School diploma or equivalent
• 2+ years of direct customer service experience
• Experience using basic office equipment (multi-line phones, computers, web-based systems)
• Clear and effective communication style
• Experience with Microsoft Office Suite
• Takes initiative and is a great team player
• Ability to be flexible when needed and takes ownership of their work
• Ability to work under pressure and meet deadlines to maintain great business relationships

Preferred:

• Experience working with end users, manufacturers, distributors, and sales managers
• Call center experience
• Experience with Oracle EBS
• Familiarity with the Return Merchandise Authorization (RMA) process

What to Expect at Work:

Physical Demands:

• Sit for up to 8 hours per day
• Continuous movement, walking, or standing
• Exposed to a computer screen for extended periods
• May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment
• Communicate with others frequently

Working Environment:

• Corporate office environment indoor and climate-controlled

Pay and Benefits:

Banner Engineering is committed to offering competitive pay and benefits, including, but not limited to:

• Tuition Reimbursement
• 401(k) with match
• Student Loan 401(k) match program
• Medical, Dental, and Vision Insurance Plans
• HSA (Health Savings Account) with company contribution
• Paid Time Off (PTO)
• Sales and Profit Sharing Eligibility
• Flexible work hours
• Life Insurance
• Paid Parental Leave
• Pet Insurance
• Base Pay Range: $20.38 - $27.33/hour

Core Values:

Customer Driven, Accountability Focused, Integrity Always, New Solutions Every Day

If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you'll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry. Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status. Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V