Operations Dispatcher

Job Description

Job Description

Job Post Summary

Date posted: October 14th, 2026

Pay: From $17.00 per hour

Job description:

Operations Dispatcher (Full-Time) – Help run the airport!

Wilmington International Airport (ILM) is growing 75%! In anticipation of the growth, we are opening exciting career opportunities up to the community with the addition of an Operations Dispatcher. We really look forward to welcoming new teammates to join in our success. 

Working at ILM: ILM is still a relatively small organization and that allows our employees to know one another, supporting a close-knit but high-performing culture. The airport is best known for a coastal feel that allows for easy travel. We are able to offer an exceptional experience to our passengers thanks to the efforts of our great ILM team. Operations Dispatchers are critical to our 24/7/365 success.

We Believe In:

* Our Values:

• Teamwork for Results
• Take Responsibility for Resources (Work/Time/Budget)
• Communicate for Success and Efficiency
• Use Integrity and Follow the Golden Rule
• Respect Diversity because it Drives Innovation
• Providing Customer Service is Everyone’s Job

* Total safety and regulatory excellence.

* Promoting from within and growing our talent - we are proud of our track record; we regularly promote from positions at any level.

* Constantly improving. We look for and are open to improving the way we work. We value our employees’ feedback and believe continuous improvement is necessary to continue our growth path.

The Position: We are looking for a full-time Operations Dispatcher. The pay we are offering is $17.00 an hour . 

Reporting to the shift supervisor, an Operations Dispatcher answers all incoming emergency and non-emergency calls to the Public Safety Office and dispatches information and personnel accordingly. Maintains department files and keeps computer entries up to date. Monitors airport security cameras and access control system and dispatches officers or operations personnel to alarms. Maintains radio communications with all airport staff as required. Performs all emergency related duties as required. Serve as TSA Trusted Agents as required. Understands all internal as well as external airport customers, knows who they are, and anticipates and meets their expectations through quality service in accordance with the airport Mission, Values and Vision.

Requirements/Qualifications:

• Physical Demands: Some exposure to aircraft noise and fuels, daily contact with chemicals and airport construction. Potential exposure to aircraft and vehicle accidents. Position requires much sitting, standing, bending, kneeling, reaching, climbing, pushing, pulling, lifting and walking. Some exposure to inclement weather.
• Working Conditions: Working hours are routinely 40 hours a week dependent upon scheduled shift. Must be willing to work any shift, weekends and holidays. Due to the nature of responsibilities, may require longer work hours in order to complete assignments.
• Education/Knowledge: High School diploma or GED. Must possess a valid North Carolina Class “C” driver’s license with an acceptable driving record and the ability to maintain insurability by ILM. Must also be qualified to obtain a North Carolina Class “A” driver’s license.
• Experience: Previous dispatcher experience is preferred. Airline or aviation-related experience is also preferred.
• Skills/Aptitudes: Must be able to react quickly and calmly in emergencies. Must be able to physically perform basic functions of sitting, climbing, balancing, stooping, kneeling, crawling, reaching, standing, walking, pushing, pulling and lifting.

The Location: 

As one of the fastest-growing airports in North Carolina, ILM provides southeastern North Carolina with convenient access to destinations throughout the United States and around the world while delivering exceptional service to our community, visitors, and business partners. Conveniently located just 10 minutes from historic downtown Wilmington, ILM offers an easy commute from Wilmington, Leland, Hampstead, Burgaw, Jacksonville, and surrounding communities. The Authority employe 70+ staff members in the areas of administration, maintenance, operations, and public safety.

Why Should You Apply?

• ILM is experiencing exciting growth – the $60 million terminal expansion project is well-underway!
• As a member of the ILM team, you'll enjoy meaningful work, opportunities for professional growth, and a competitive benefits package.
• On-the-job training and exposure to a niche industry – airport operations.
• We believe in investing in our community and do so by supporting not-for-profit partners through volunteerism and donations each year.
• ILM is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service.   Every member of our team contributes to providing a safe, seamless, and welcoming travel experience. Become part of a team committed to excellence, service, and supporting the continued growth of Wilmington International Airport and the region it serves.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending accounts
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Shift Differential
• Employee discounts

Schedule:

• 40-hour work week
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)
• Some college (Preferred)

Shift availability:

• Tuesday, Wednesday, and Thursday: A Shift
• Sunday and Monday: C Shift
• Friday/Saturday: Off

Work Location: On site/In person

Learn more about ILM by visiting