Patient Coordinator at Hunter Oral & Implant Surgery

Hunter Oral & Implant Surgery is seeking a friendly, organized, and motivated Patient Coordinator to join our established oral surgery team! Our practice is dedicated to providing exceptional oral and maxillofacial surgical care, including dental implants, wisdom teeth removal, and tooth extractions. We’re looking for someone who enjoys working with patients, has strong communication skills, and takes pride in creating a welcoming and professional experience from the first phone call through the completion of treatment.

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What You'll Do

As a Patient Coordinator, you will play an important role in supporting the patient experience and ensuring the front office operates efficiently. You will work closely with our doctors and clinical team to coordinate appointments, assist patients with treatment and financial information, and help guide them through their oral surgery journey.

Your responsibilities will include:

• Welcome patients and families while creating a friendly, professional, and comfortable environment

• Manage incoming phone calls, appointment scheduling, and patient inquiries

• Coordinate consultations, surgical appointments, and follow-up visits

• Communicate with referring dental offices and assist with coordinating patient referrals

• Verify dental and medical insurance benefits and assist with insurance-related questions

• Review treatment estimates, financial arrangements, and payment expectations with patients

• Collect patient payments, copayments, and outstanding balances

• Assist patients with understanding financing options and financial policies

• Maintain accurate patient records, medical histories, and electronic documentation

• Communicate with clinical team members to support efficient patient flow and surgical scheduling

• Provide patients with appointment reminders and necessary pre- and post-operative information as directed

• Address patient questions and concerns with compassion, professionalism, and attention to detail

• Maintain an organized and welcoming front office

• Perform other duties and responsibilities as assigned by management

Preferred Qualifications:

• Previous dental or medical front office experience preferred

• Oral surgery or specialty dental experience is a plus

• Experience with dental or medical insurance verification and billing preferred

• Familiarity with treatment estimates, patient financial arrangements, and payment collection

• Strong computer skills and ability to learn practice management systems

• Excellent communication and customer service skills

• Strong organizational skills and attention to detail

• Ability to multitask and prioritize responsibilities in a fast-paced environment

• Comfortable discussing financial information and treatment-related questions with patients

• Compassionate, professional, and patient-focused approach

• Dependable, adaptable, and team-oriented attitude

What Makes You Successful:

You genuinely enjoy helping people and understand that oral surgery can sometimes feel overwhelming for patients. You bring a welcoming personality, patience, and professionalism to every interaction while helping patients feel informed and comfortable throughout their experience. You are organized, detail-oriented, and confident managing multiple priorities. You communicate effectively, take initiative, and work collaboratively with the doctors and clinical team to ensure patients receive exceptional service and care.

Why Join Us?

• Join an established specialty practice focused on providing exceptional oral surgery and implant care

• Work alongside experienced oral and maxillofacial surgeons and clinical professionals

• Build meaningful relationships with patients and referring dental offices

• Be part of a team that prioritizes patient comfort, communication, and quality care

• Gain valuable experience in a specialty dental environment

• Contribute to a collaborative team where every role makes a difference

• Enjoy opportunities to develop your skills and grow professionally

Comprehensive Benefits Package:

• Medical, Dental, Vision, and 401(k)

• Paid holidays

• Paid time off