PRIVATE PAY INTAKE SPECIALIST

Job Title

This job is in Maine and the employee must reside in Maine.

Responsibilities

Respond promptly to incoming private pay leads by phone

Contact prospective clients and family members who have requested information about home care services

Build trust and establish positive relationships with potential clients

Gather information regarding care needs, schedules, and service requirements

Educate families about Damascus Home Care services and answer common questions

Address concerns and objections in a professional and compassionate manner

Schedule and attend first potential client meetings with the assigned supervisor

Maintain accurate documentation and progress status records for all private pay leads

Follow up with prospective clients as needed

Work closely with care managers and office staff to support client admissions

Support caregiver recruitment and retention efforts

Conduct hiring activities to support the management and supervisory team

Complete the hiring process and ensure new hires complete all on-boarding requirements before transitioning to supervisor oversight

Qualifications

Excellent verbal communication and customer service skills

Comfortable speaking with seniors and family caregivers

Strong listening and relationship-building skills

Ability to remain calm and professional during sensitive conversations

Sales, intake, admissions, customer service, healthcare, or home care experience preferred

Strong organizational and documentation skills

Proficiency with computers and scheduling software

Ability to work independently while meeting performance goals

Preferred Experience

Home care

Healthcare admissions

Intake coordination

Customer service

Sales or lead conversion

Success in This Role

The successful candidate will be able to connect with families, understand their needs, answer questions confidently, help convert qualified inquiries into scheduled assessments and new private pay clients, and support the recruitment and on-boarding of qualified caregivers.

Compensation

Compensation structure includes a base wage and/or performance-based commission. Pay is $800/week plus commission. Commission: $1/hour for every private pay client hours completed in that week.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.