Temporary Central Intake Supervisor

Responsibilities Monitor, support, and manage the Department mailbox by ensuring timely responses to clients Lead and support CEDP’s Central Intake processes across multiple intake channels and program areas Ensure cases are added to the dispatch review pipeline promptly by reviewing each referral and submission for the necessary documents and information Conduct initial screenings of rental assistance applications to ensure clients meet eligibility criteria Maintain a thorough understanding of CEDP’s program offerings to effectively triage inquiries Act as a critical operations liaison between intake and program teams Collaborate and support program funders with waitlist maintenance, case assignments, and data management Requirements Minimum two years of experience actively using CRM systems Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands Requires strong MS Excel skills including familiarity with concepts such as Pivot Tables, VLOOKUP formulas, and Index Matches Comfort working in a deadline-oriented environment with weekly and monthly goals Strong and effective written and verbal communication skills Proficient in Microsoft Office and Google Suite Ability to work collaboratively with people of diverse personal and professional backgrounds with a focus on social, racial justice, and equity #J-18808-Ljbffr