Patient Access Representative

Patient Access Representative

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As our Patient Access Representative at CHI Williston Health, you will help patients and their families navigate the registration process so they can access the high-quality care they need without delay.

Every day you will serve as the face of our facility, managing registration, scheduling, and insurance verification across key access points like the Emergency Department and main admitting desk. You will be expected to maintain meticulous accuracy in patient records, communicate financial responsibilities clearly, and resolve discrepancies to ensure seamless clinical and billing workflows.

To be successful in this role, you must possess strong attention to detail, proficiency in electronic health record systems, and the ability to provide compassionate, professional service to patients even during high-volume periods.

Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.

Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.

Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.

Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.

Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.

Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Required: High School Diploma or GED, upon hire and 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.