Senior Systems Operation Engineer- Military Spouse Homefront Heroes Hiring Program (HHH)

About this role: The Homefront Heroes Hiring (HHH) Program is designed to attract and hire spouses and domestic partners of actively serving military personnel to career opportunities through a military spouse-specific virtual hiring event and onboarding program. Wells Fargo is seeking a Senior Systems Operations Engineer in Technology. Learn more about our career areas and lines of business at wellsfargojobs.com. The Senior Systems Operations Engineer plays an important role in supporting enterprise-scale database and middleware operations across a complex, multi-platform environment. This role focuses on maintaining the reliability, security, and operational readiness of database and middleware infrastructure supporting business-critical applications. The position combines hands-on systems operations with exposure to reliability engineering practices, contributing to operational excellence, automation, and platform stability. The engineer will collaborate with cross-functional teams to support platform reliability, scalability, and security—including but not limited to patching, vulnerability remediation, system stability, and automation initiatives. Wells Fargo has committed to hire military spouses/domestic partners of actively serving military personnel. In this role, you will: Lead or participate in managing systems and infrastructure within Database and Middleware Operations area Drive adoption of automation tools and practices (e.g., Ansible, orchestration tools) Reduce manual effort by: Automating repeatable operational tasks; Streamlining patching and remediation workflows Identify opportunities to improve efficiency and reduce operational overhead Review and analyze operational systems, application software and management tools to ensure effective supportability Identify and address gaps in system health, patch coverage, and operational processes Partner with application and infrastructure teams to align deployment and maintenance activities Apply reliability principles to improve system resilience and operational predictability Enhance monitoring and observability to detect and prevent issues earlier Contribute to defining and tracking service health metrics (SLIs/SLOs where applicable) Participate in post-incident reviews and drive follow-up improvements Lead or contribute to technical deliverables aligned with established standards and controls Develop and maintain runbooks, playbooks, and standard operating procedures Continuously improve processes with a focus on prevention, stability, and consistency Required Qualifications: 4+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience supporting large-scale enterprise environments with high availability and uptime requirements Understanding databases and middleware platforms (e.g., Oracle, SQL Server, MongoDB, WebLogic, WebSphere, Tomcat, messaging systems) Experience executing or supporting enterprise patching cycles and vulnerability remediation programs Familiarity with automation and orchestration tools (e.g., Ansible or similar platforms) to improve operational efficiency Experience working with ITSM processes and tools (e.g., ServiceNow), including change, incident, and problem management Service health metrics (SLIs/SLOs) Observability (monitoring, logging, alerting) Post-incident reviews and continuous improvement Experience improving operational efficiency by reducing manual processes and operational toil Understanding of infrastructure reliability, performance, and capacity management Experience working in cross-functional environments with application, platform, and infrastructure teams Knowledge of high availability and disaster recovery (HA/DR) architectures Experience in regulated environments (financial services, healthcare, etc.) where security and compliance are critical Experience with pulling data with SQL, building Power BI dashboards, automate reporting pipelines, and translate operational metrics (like patching, inventory, and risk) into executive-ready insights Ability to produce a copy of military orders including applicant Job Expectations: Ability to work on-site at approved location listed This position is not available for visa sponsorship Relocation assistance is not available for this position HHH Program Hires are expected to attend and participate in the Military Spouse Homefront Heroes Orientation and Onboarding Experience. Job Locations: Charlotte, NC Des Moines, IA Minneapolis, MN Candidates living outside of the above locations may be asked to produce a copy of military orders including applicant to be considered for remote or alternate locations. #HHHProgram Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $41.83 - $74.04 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 27 Jun 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. #DNP-IND Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at: wellsfargo.com wellsfargojobs.com For questions on how to search and apply, visit frequently asked questions.