Director of Quality Assurance

Director Of Quality

The Director of Quality will develop, implement, and manage the overall quality strategy, consisting of quality assurance and quality control efforts, for construction operations of all Haydon operating entities. The Director will ensure compliance with contractual obligations, regulatory requirements, industry and company standards in addition to establishing quality benchmarks, KPI's and the processes and procedures to achieve them. This role is a strategic partner to field leadership, fostering a culture of continuous improvement, operational excellence, compliance and accountability across all phases of construction.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Establish, document and continually improve the company wide quality program.
• Evaluates construction operations from a strategic level to ensure that deliverables meet quality, integrity, functionality, and other specifications and requirements
• Ensure alignment with industry best practices, client expectations and legal/regulatory standards in addition to company standards.
• Collaborates with management and senior staff across departments to develop superior quality standards.
• Coordinate preconstruction quality planning, including mock-ups, first-in-place inspections and constructability review processes and ensure quality expectations are clearly defined in contracts.
• Develop program and process and participate in constructability reviews and design coordination meetings to identify quality impacts early.
• Develops and implements quality standard testing and evaluation processes.
• Facilitates communication among construction, departments, operating entities and leadership.
• Assesses deliverable results and approves recommended changes.
• Reviews quality control documentation such as checklists, logs, and reports for effectiveness, accuracy, and relevance.
• Manages personnel conducting both scheduled and random quality control compliance inspections to verify conformance along with associated reporting structure for associated inspections.
• Systematically reports status of quality control KPI's and operations to executive leadership and, when required, regulatory agencies.
• Evaluate and implement Lean construction processes to improve efficiency and effectiveness.
• Lead and mentor project QA/QC personnel and other field staff in quality practices.
• Coordinate and conduct quality training programs for Superintendents, Project Engineers, Project Managers, Craftsmen and Trade Partners.
• Provide coaching and corrective feedback on quality related items.
• Develop KPI's to measure and track quality performance and non-conformance trends.
• Present quality reports and root cause analysis findings to executive leadership.
• Drive preventative and corrective action plans to resolve recurring issues found in all phases of construction from preconstruction through warranty.
• Works closely with project teams, preconstruction, safety and commissioning teams to identify and mitigate quality risks.
• Collaborate with marketing in development of project pursuit proposals and marketing materials. Participate in project interviews as necessary.

Competencies

• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies client feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
• Diversity - Demonstrates knowledge of EEO/AAP policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

10+ years experience in the Construction Industry; 7+ years' experience and/or training in a quality management role or equivalent within a general contracting or construction management environment. Thorough working knowledge of: construction means and methods, regulatory agency codes, QA/QC processes, familiarity with Lean Construction or other quality methodologies, proficiency in construction management software platforms and a thorough knowledge of commercial construction, safety standards and project management. Ability to work independently, take initiative, set priorities, and see projects through to completion.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand or walk and to use hands to type, handle, or feel and talk or hear. The employee is occasionally required to sit. The employee is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee may lift and/or move up to 20 pounds. This position drives on behalf of the company.

Work Environment

The noise level in the work environment is usually moderate