Program Director

About Intuitive Health Founded in 2008, Intuitive Health pioneering the combined emergency room and urgent care model to innovate and broaden accessibility in ambulatory care. The company builds and operates retail healthcare facilities that integrate urgent care and emergency services under one roof, partnering with leading health systems nationwide. Job Description Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to: Complete P&L responsibility for the facility(s) Integration of operations with all applicable hospital departments (i.e., Nursing, Radiology, Laboratory, etc.) Coordination and integration of Provider activities in concert with the Medical Director Ensure operational procedures are consistently maintained in facility Provide leadership and motivation to maintain patient oriented customer service culture Responsible for maintaining facility operational metrics in accordance with benchmarks set Coordination with hospital partner for clinical recruitment and training Serve as cultural champion facility(s) Management of facility department leadership staff for facility(s) Participate in regulatory and accreditation preparedness and survey process Participation in local marketing activities Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team. Participate in the budget development process with the Regional Vice President and Joint Operating Committee. Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility. Responsible for volume and center level growth. Qualifications Bachelor’s degree required; Master’s/MBA preferred RN license Required Minimum of 7 years’ experience within the Emergency Department Clinical Leadership Minimum of 3 years' experience in healthcare management required; experience with multi-site management is preferred Alignment with our core values and ability to lead through servant leadership Strong, clear, and precise verbal and written communication skills Strong communication & relationship management skills Ability to work collaboratively across multiple organizations Solid understanding of Healthcare Operations Solid understanding of hospital-based reimbursement, including the interplay of documentation, coding, billing, and collections. Highly motivated individual with demonstrated initiative, independence, and curiosity Self-driven, with an ability to work well under pressure and respond to shifting priorities Ability to manage multiple projects simultaneously Additional Information Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs. #J-18808-Ljbffr Intuitive Health