Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’ve been an agent since 2017 and have a team of five. Before opening my agency, I worked in logistics, which gave me a strong foundation for running a fast-paced, results-driven business. I’m a proud graduate of Auburn University, married with one daughter, and actively involved with the Asian Chamber of Commerce and Pflugerville Chamber of Commerce.

Our office is built on a strong family atmosphere where family truly comes first. It’s a rewarding environment where hard work pays off, both professionally and financially. I’m looking for team members who are coachable, outgoing, fearless, ambitious, and have the potential to be strong leaders.

If you’re looking for a career where you can grow, be part of a supportive team, and truly make an impact, this could be the right place for you.

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Erickson Sullivan - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations. 

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer