Restoration Specialist

Job Description

Job Description

Company: Boston Harbor Water Restoration
Location: Greater Boston, MA
Job Type: Full-Time

Restore Homes. Help People. Build a Career You Can Be Proud Of.

When disaster strikes, homeowners and businesses need more than a contractor—they need someone they can trust to respond quickly, solve problems, and help them recover.

At Boston Harbor Water Restoration, we're looking for a Restoration Technician who thrives in a fast-paced environment, enjoys hands-on work, and takes pride in helping people during some of the most stressful moments of their lives.

If you enjoy staying busy, solving problems, working with a team, and making a real difference every day, we'd love to meet you.

Compensation & Benefits:

• $30.00 per hour starting pay
• Overtime paid at 1.5x for all hours worked over 40
• 401(k) with Company Match
• Paid Training
• Career Advancement Opportunities
• Stable, Growing Company
• Opportunity to Earn Significant Overtime During Emergency Events

What You'll Do:

Every day is different. Restoration work moves quickly and requires people who can think on their feet, work efficiently, and take ownership of every project.

Emergency Response

• Respond quickly to emergency water damage and property restoration calls.
• Stabilize residential and commercial properties to prevent further damage.
• Set up drying equipment, air movers, dehumidifiers, and containment systems.
• Assess job site conditions and communicate findings to customers and supervisors.

Restoration & Mitigation

• Perform demolition of water-damaged materials.
• Remove damaged drywall, flooring, insulation, cabinetry, and other building materials.
• Assist with water extraction and structural drying.
• Support restoration and mitigation projects from start to finish.
• Load, unload, clean, and maintain restoration equipment.

Customer Service

• Answer questions from homeowners and business owners professionally.
• Help explain the restoration process.
• Assist with project intake and initial job scoping.
• Help customers complete necessary project paperwork.

Documentation

• Take job-site photographs.
• Document work completed using company software.
• Maintain accurate job notes and records for insurance and internal documentation.
• Ensure all project documentation is complete and accurate.

Teamwork

• Work closely with project managers and teammates.
• Assist wherever needed to keep projects moving.
• Help prepare equipment and vehicles for the next emergency call.
• Maintain clean, organized job sites and company vehicles.

What Success Looks Like:

Our top Restoration Technicians:

• Respond quickly when emergencies happen.
• Take ownership of every project.
• Solve problems without waiting to be told what to do.
• Communicate professionally with customers and teammates.
• Maintain accurate documentation.
• Deliver high-quality work.
• Thrive in a fast-paced environment.
• Work safely while maintaining urgency.

A Typical Day:

Your day might include:

• Responding to an emergency water damage call.
• Extracting water and setting drying equipment.
• Performing demolition of damaged building materials.
• Taking photos and documenting project progress.
• Meeting with a homeowner to explain next steps.
• Loading equipment and preparing for the next emergency response.

No two days are ever the same.

What We're Looking For:

Required Qualifications:

• Experience performing water restoration, mitigation, or restoration demolition.
• Experience signing or assisting with restoration project scopes is preferred.
• Strong work ethic with a willingness to learn.
• Comfortable using technology for job documentation.
• Excellent communication and customer service skills.
• Ability to lift 75+ pounds and perform physically demanding work.
• Valid driver's license with a clean driving record.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Reliable and dependable attendance.

Preferred Experience:

Experience with:

• Water damage restoration
• Structural drying
• Demergency mitigation
• Demolition
• Moisture mapping
• Xactimate exposure (preferred)
• Insurance restoration
• IICRC certifications (preferred but not required)

This Job May Not Be Right For You If...

• You prefer slow, predictable workdays.
• You don't enjoy physical work.
• You dislike responding to urgent situations.
• You prefer sitting behind a desk.
• You need constant supervision.

Why Join Boston Harbor Water Restoration?

We're a growing restoration company where hard work gets noticed.

Our technicians gain experience across every aspect of restoration—from emergency response and mitigation to customer service and project documentation.

If you work hard, show initiative, and take ownership, you'll have real opportunities for advancement.

Our Core Values:

Hustle

• Take initiative and go above and beyond for every customer.

Discipline

• Do the small things right—every time.

Teamwork

• Support your teammates and work together to solve problems.

Integrity

• Keep your word, do the right thing, and treat customers with respect.

If you're ready to build a rewarding career while helping people recover from unexpected disasters, apply today!

Boston Harbor Water Restoration is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees and applicants.