Resident Manager, Overnight

Title: Resident Manager

Department: Veteran’s Bridge Housing Program

Reports to: Program Manager II, GPD

FLSA Status: Full-time, Non-Exempt

The On-Site Resident Manager plays a key role in supporting the mission of VVSD GPD program and campus by creating a safe, clean, respectful environment on-site, supporting residents in their journey toward stable housing, and assisting the case-management and facility team with operational and resident-life functions.

Essential Functions and Duties

• Serve as the primary on-site contact for veterans during assigned hours, responding promptly to residents’ needs and emergency situations.
• Maintain duty phone and respond to all phone calls.
• Daily handle of mail/packages addressed to clients and distributed to mail to clients.
• Inventory supplies and send to supervisor for purchase.
• Reinforce veteran-focused program rules and expectations while promoting dignity, respect, and a supportive housing culture.
• Conduct wellness and bed checks according to policy; monitor resident well-being and escalate concerns appropriately.
• Document incidents, behavioral concerns, and rule violations using professional and objective reporting standards.
• Ensure chow hall meal sign in sheets are inside of chow for breakfast, lunch, and dinner.
• Work in collaboration with Office B staff (VSAs) regarding chow hall monitoring and enforce chow hall rules.
• Work in collaboration with Family Health Center and case managers regarding scheduled clinic appointments for clients.
• Complete bed roll ups for new move-ins.
• Provide hygiene kits for new move-ins.
• Participate in team meetings, required training, and ongoing performance development.
• Maintain accuracy of security logs by conducting security rounds throughout the campus and shelter units. (Twice a week)
• Daily document the issuing of personal hygiene and cleaning products to clients. Part of the Bridge/SITH/SNG program.
• Foster a healthy community environment by organizing or supporting activities that encourage teamwork, purpose, and social connection.
• Other duties as assigned by Supervisor.

Qualifications

• Lived experience as a veteran preferred (strongly encouraged).
• High school diploma or equivalent required; coursework or certification in social services, psychology, behavioral health, or veteran support preferred.
• Experience working with veterans, homeless services, substance-use or mental-health settings strongly preferred.
• Strong crisis-prevention and de-escalation skills; calm and professional under pressure.
• Demonstrated ability to set firm boundaries while building supportive rapport.
• Knowledge of VA benefit systems and veteran-specific resources is a plus.
• Ability to work with a diverse population.
• Effective communication, documentation accuracy, and teamwork skills
• Ability to work a flexible schedule, including weekends, holidays, and nights.

Physical Requirements:

• Ability to bend and lift light objects
• Ability to sit for extended periods of time while viewing a computer monitor
• Dexterity of hands and fingers to operate a computer keyboard
• Capable of hearing and speaking to exchange information
• Seeing to read reports and data
• Ability to speak English
• Must be able to work in a noisy, busy environment.