Client Solutions Coordinator/Project Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Client Solutions CoordinatorConsultative Sales & Project Coordination

What We Offer

• Competitive hourly pay, typically $18–$26 per hour , depending on experience and location 
• Health, dental, and vision insurance options 
• 401(k) with company match 
• Paid time off and holidays 
• Ongoing training and development opportunities 
• Career growth potential within a large franchise network 
• A fun, creative, supportive team environment 
• The opportunity to work on projects that are visible throughout the community 

We are looking for a Client Solutions Coordinator to serve as a friendly, professional first point of contact for our customers and a key part of helping projects move smoothly from idea to installation. This is not an ordinary sales job. This is a consultative sales and project coordination role. This dynamic, customer-facing role blends front-counter sales, account support, project coordination, web request follow-up, and administrative follow-through. You’ll work directly with customers, prepare estimates, coordinate with internal teams, and help ensure every project is handled with care. You’ll be part of a supportive, knowledgeable, and collaborative team where there is always someone to work with, learn from, and consult with. Working across a four-location franchise means every day brings variety, teamwork, and creative projects that are visible throughout the community. It’s a fun, fast-moving, and exciting environment for someone who enjoys people, problem-solving, organization, and seeing ideas come to life.

Key Responsibilities

• Greet walk-in customers and answer incoming calls with a positive, professional attitude 
• Monitor and respond to web requests, online inquiries, and lead submissions in a timely and professional manner 
• Ask questions to understand customer needs, goals, timelines, budgets, and project requirements 
• Recommend signage, graphics, branding, and visual communication solutions 
• Prepare accurate estimates, quotes, and work orders 
• Follow up on quotes and help convert opportunities into sales 
• Process deposits, payments, invoicing, and basic billing tasks 
• Coordinate projects with design, production, and installation teams 
• Communicate timelines, approvals, updates, and changes clearly to customers 
• Maintain accurate customer records, job notes, and project details 
• Support quality control by reviewing job details, proofs, and completed work as needed 
• Help ensure customers receive an excellent experience from first contact through final delivery 
• Support marketing efforts such as project photos, social media content, direct mail, and customer outreach 

Qualifications

• Previous experience in customer service, sales, account coordination, project coordination, or administrative support 
• Strong communication and interpersonal skills 
• Comfortable with consultative selling, problem-solving, and helping customers make decisions 
• Detail-oriented with excellent organizational and follow-through abilities 
• Able to manage multiple priorities in a fast-paced environment 
• Confident using Microsoft Office, email, and general business software 
• Willingness to learn industry-specific tools such as POS, CRM, estimating, and project management software 
• Reliable, team-oriented, and committed to delivering outstanding customer service 
• High school diploma or equivalent required 
• Valid driver’s license and reliable transportation 

The following experience is helpful but not required:

• Sign, graphics, printing, marketing, or visual communications industry experience 
• Familiarity with design software such as Adobe Illustrator, Photoshop, or similar programs 
• Experience with CRM systems, POS software, or project management tools 
• Proven sales experience, especially consultative or solution-based selling 
• Basic understanding of branding, marketing, and visual communication 
• Some college coursework or relevant certifications