Quality Manager

Quality ManagerThe Manufacturing Quality Manager is responsible for leading all quality assurance and quality control activities within a manufacturing facility. This role ensures products meet customer requirements, regulatory standards, industry certifications, and company quality objectives while driving continuous improvement throughout manufacturing operations and the supply chain. The position partners closely with Operations, Engineering, Product Development, Supply Chain, and Customer Service teams to achieve world-class quality performance, reduce defects, improve process capability, and maintain compliance with architectural hardware industry standards.Key Responsibilities:Product Warranty / Claims Process and Customer Quality SupportManage and co-lead all product warranty claims and customer complaint processesSupport all customer support correspondence process with product warranty claimsLead data analysis and corrective action process for product quality/warranty claimsQuality Management System CO-Lead and maintain the facility Quality Management System (QMS) in accordance with company requirements.Develop, implement, and monitor quality policies, procedures, work instructions, and control plans.Manage internal and external audits and ensure timely closure of corrective actions.Maintain compliance with customer-specific quality requirements and regulatory standards.Product Quality & ComplianceEnsure products comply with applicable architectural hardware standards and certifications including: ANSI/BHMA standards UL listings and fire-rated requirements ADA accessibility requirements Building code requirements Mechanical and durability performance specificationsSupport product testing, validation, and qualification activities.Coordinate with Engineering on design changes, new product introductions, and product improvement initiatives.Continuous ImprovementLead root cause investigations using: 8D A3 Fishbone Analysis 5 Why FMEA Statistical analysis toolsImplement Lean Manufacturing and Six Sigma methodologies to improve quality and reduce variation.Drive corrective and preventive action programs.Facilitate process capability improvement projects.Supplier Quality ManagementDevelop and maintain supplier quality requirements.Monitor supplier performance and lead supplier corrective action processes.Conduct supplier audits and support supplier development initiatives.Collaborate with Purchasing and Supply Chain teams to improve incoming material quality.Required Qualifications:Education Bachelor's degree in engineering, Quality Management, Manufacturing, Industrial Technology, or related technical discipline required. Master's degree preferred.Experience 7+ years of quality leadership experience in manufacturing preferred. 3+ years managing quality teams preferred. Experience with metal fabrication, machining, assembly, finishing, coating, plating, die casting, or related manufacturing processes a plus. Experience within architectural hardware, door hardware, locksets, security products, building products, or similar durable goods manufacturing preferred.Technical Knowledge Strong understanding of: ANSI/BHMA standards ISO 9001 Lean Manufacturing Six Sigma methodologies Statistical Process Control (SPC) GD&T and engineering drawings PFMEA and Control Plans Corrective Action systems Measurement systems and metrology Knowledge of locksets, hinges, door closers, exit devices, cylinders, and electromechanical hardware preferred.Preferred Certifications ASQ Certified Quality Manager (CMQ/OE) ASQ Certified Quality Engineer (CQE) Six Sigma Green Belt or Black Belt ISO 9001 Lead Auditor CertificationKey Competencies:Strategic leadershipProblem solving and root cause analysisData-driven decision makingProcess improvementCross-functional collaborationCustomer focusSupplier developmentRisk managementEffective communicationChange managementPerformance Indicators (KPIs):Customer complaint reductionInternal defect rateSupplier PPM performanceFirst Pass YieldWarranty claim reductionAudit findings closure rateCost of Poor QualityScrap and rework reductionCorrective action effectivenessOn-time completion of quality improvement projectsPhysical & Work Environment:Combination of office and manufacturing floor environment. Regular presence on production lines and assembly operations. Occasional domestic and international travel to suppliers, customers, and testing laboratories.This role plays a critical leadership function in ensuring that door opening hardware products are manufactured to the highest standards of safety, performance, durability, and customer satisfaction while supporting operational excellence and continuous improvement objectives.We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.