Program Manager, Care Coordination

Job Description

Job Description

Program Manager - Care Coordination

Salary: Range based on education, experience, and licensure or certification

• Bachelor’s degree: $60,000 annually + every other Friday off paid
• Master’s degree: $65,000 annually + every other Friday off paid
• Master’s degree + LPC, LSW, or CADC: $67,000 annually + every other Friday off paid
• Master’s degree + LCSW, LCPC, or LMFT: $70,000 annually + every other Friday off paid

Schedule: Full-Time | Every other Friday off (paid wellness day)

Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate professionals!

About Heritage Behavioral Health Center

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois, dedicated to improving mental health and substance use care for individuals across a multi-county area. We recognize that every role within our organization contributes to client success – including helping individuals achieve meaningful employment and independence.

Why You’ll Love Working Here

• Collaborative, mission-driven work environment
• Every other Friday off – paid wellness days
• 56 paid days off in your first year
• Competitive salaries aligned with state and national benchmarks
• Loan forgiveness eligibility through NHSC

At Heritage, we believe in supporting our staff so they can best support the individuals we serve. Our employees are our greatest asset, and we invest in their success.

Your Role

Program Manager - Care Coordination

The Program Manager of Care Coordination oversees the daily operations, quality, and effectiveness of care coordination services within our agency. This leader directly supervises Care Coordinators and helps ensure that individuals with complex behavioral health needs receive timely, comprehensive, and person-centered support.

The Program Manager leads and strengthens multidisciplinary collaboration, guides program improvement, and uses data to advance quality, efficiency, client safety, and health equity. The role also develops strong partnerships with internal service lines, healthcare providers, social service agencies, referral sources, patients, and families.

Core Responsibilities

Supervision and Leadership

• Provide leadership, coaching, mentorship, and support to Care Coordinators.
• Conduct regular team meetings, performance evaluations, and professional development activities.
• Ensure adherence to best practices, agency policies, and person-centered care standards.
• Promote a culturally responsive, collaborative, and supportive team environment.

Care Coordination Oversight

• Oversee timely service linkages, follow-up, and care coordination for individuals with complex needs.
• Facilitate multidisciplinary collaboration to address gaps in care and reduce fragmentation.

Program Development and Quality Improvement

• Develop and manage care coordination workflows and initiatives aligned with organizational priorities.
• Use data, performance indicators, and outcomes to evaluate effectiveness and identify improvement opportunities.
• Monitor regulatory compliance, quality standards, and fidelity to care coordination models.
• Manage program resources, budgets, and timelines to support implementation and sustainability.
• Maintain required program reports, metrics, and documentation.

Collaboration and Partnerships

• Collaborate with clinical leadership and internal service lines to align care coordination strategies with broader health system goals.
• Build strong relationships with healthcare systems, community resources, social service agencies, and referral partners.
• Support clear cross-department communication and integrated care efforts.

Documentation and Compliance

• Ensure documentation meets agency, state, federal, and payer requirements.
• Promote accurate, timely documentation and effective use of electronic health record and case management systems.
• Adapt program practices to changing regulations, service needs, and organizational demands.

Knowledge, Skills, and Abilities

Knowledge of

• Care coordination and case management models
• High-risk intervention strategies and crisis response
• Behavioral health, substance use, and co-occurring disorders
• Social determinants of health and their impact on wellness
• Medicaid, Medicare, healthcare reimbursement, and applicable regulatory requirements
• Community resources and systems serving individuals with complex needs

Skill in

• Leadership, supervision, coaching, and staff development
• Crisis intervention, problem-solving, and multidisciplinary collaboration
• Program evaluation, data analysis, performance measurement, and quality improvement
• Project management, including managing multiple initiatives, timelines, budgets, and resources
• Clear verbal and written communication, including clinical and program documentation
• Building partnerships with clients, families, external agencies, and healthcare providers

Ability to

• Work independently while managing multiple priorities and maintaining accountability
• Lead program improvements and advance client outcome success
• Foster patient-centered, culturally responsive, and equitable care
• Use electronic health records and case management software effectively
• Lift a minimum of 10 pounds

Education and Experience

Required Qualifications

• Bachelor’s degree in social work, psychology, counseling, human services, or a related field required.
• Valid driver’s license, reliable transportation, and proof of automobile insurance required.
• Experience supervising residential or community-based behavioral health programs preferred.

Preferred Qualifications

• Master’s degree in social work, psychology, counseling, or a related field preferred.

Heritage Also Offers

• Generous Time Off: Vacation, sick, personal, and holiday leave
• Wellness Benefits: Every other Friday off (paid), Employee Assistance Program (EAP), and fitness reimbursement
• Insurance: Health, dental, vision, flex spending accounts (healthcare and dependent care), and additional life insurance. Health insurance includes substantial agency contributions toward the cost.
• Retirement: 401(k) and Roth retirement plans
• Professional Growth: Tuition assistance and continuing education opportunities
• Loan Forgiveness:  Eligible through the National Health Service Corps (NHSC)

Ready to make a difference?

If you are a collaborative leader who is passionate about improving access to behavioral health care, we encourage you to apply and join our mission-driven team.