On-Site Service Representative Part-Time 20 East Concord, CA

Work Location Type: East of Concord route (Bay Point, Pittsburg and Antioch)

Req Number 330539

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visit

Compensation

The anticipated base pay compensation range for this position is $25-31/hr.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

We'rehiring a part-time (min20hours per week) On-Site Service Representative servicing our Bay Point, Antioch, and Pittsburg California customers. The working hours are between Monday-Friday 7am-4pm - with a minimum of 20 hours a week.

The Services Representative (OSR) reports to aSupervisoror Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

You Will:

* Service multiple customer locations

* Receive and stockpurchasedproductin designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.

* Resolve customer problems promptly toretainand promote customer loyalty.

* Follow designated route defined by routing software tools andmaintainroute guides.

*Identifycontinuous improvement opportunities in productivity, process, and cycle time.

*Comply withsafety and inspection requirements of the facility where the service is being provided.

* Help create new orders by engaging with customers toidentifyadditionalproduct needs

* Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

You Have:

* 3 years' experience in selling or service environment.

* High School Diploma or equivalent.

* Ability to lift 25 to 60lbs and/ or work in difficult positions.

* Collaboration and problem-solving skills.

* Handle different technical and operational issues.

* Have andmaintaina valid driver's license in State of residence.

* Must carry required levels of automobile insurance.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.