IT STATEWIDE ASSOCIATE ENGINEER 1-4 (DCO/OTS)

About This Job

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Data Center Operations Section. Req. 221048 The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. This is an advanced level technical support position requiring the ability to provide technical leadership in the implementation and management of complex storage systems and storage networks. The incumbent will possess advanced, specialized skills in Storage hardware and software including iSCSI and Fibre Channel networks. NAS expertise as well as Server/Data backup/recovery experience is also desirable/helpful. The nature of the work is highly complex and requires a deep understanding of people, processes and technology within the context of a large enterprise and government environment. The incumbent is required to have in-depth storage planning, design, and analysis skills. The incumbent may be required to coordinate and serve as liaison with multiple vendors for in-house and outsourced storage related initiatives. The Division of Administration is the state government's management arm and the hub of its financial operations. Division offices perform a wide variety of activities including overseeing the state's capital construction program, working to provide state and federal grants for community development, development of the state budget, providing technology services, giving agencies guidance in the state purchasing and contracting process as they seek goods and services, and administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes.

Minimum Qualifications

Two years of experience in information technology; OR Six years of full-time work experience in any field; OR An associate's degree in information technology; OR A bachelor's degree. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any area. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. Any college hours or degree must be from an accredited college or university.

Job Duties and Other Information

Job Duties:

• Assumes lead responsibility for the day-to-day administration and maintenance of the SAN/NAS and iSCSI/FC switch fabric networks for multiple state agencies that are supported by the Division of Administration's Technical Support staff.
• Coordinates the installation, maintenance, and modification of vendor-supplied software for SAN/NAS and switch configuration and management which are critical to business functions that require after-hours scheduling due to extensive availability requirements.
• Perform modifications to vendor packages by designing work and specifications. Consults regularly with vendors concerning software and/or hardware problems, resolutions and system performance.
• Advises and consults with end-users, administrators, technical support personnel and consultants, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software performance.
• Assists in the migration of storage data into the Storage and Backup/Recovery lines of service. Provides problem analysis and specialized technical expertise to end-users, administrators, technical support personnel and management consultants. Mentors lower level team members. Facilitates knowledge transfer and training.
• Identifies and analyzes current and future needs and requirements in the area of Storage and Backup/Recovery products for the Division of Administration and other departments that are supported by OTS Storage staff. Reviews software products and interfaces with vendors as needed. Monitors and updates procedures, documentation, and change management logs in accordance with OTS guidelines
• Provides problem determination for incident reports by the user community for the various departments pertaining to Storage and Backup/Recovery. This includes hardware and software problems on the network attached storage and iSCSI/FC Fabrics as well as identification of problem backup jobs. Follows up with users when necessary.
• Advises and consults with management at multiple State agencies on acquisitions, capacity planning, problem diagnosis, technology advancements and trends. Studies and reviews technical documents, literature and trade publications in the field of Information Technology and management.
• Performs all other tasks, special projects, analysis, studies, and plans as directed.

Position-Specific Details:

Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.

Career Progression: This position may be filled as an IT Statewide Associate Engineer 1, 2,3 or 4, depending on the level of experience of the selected applicant.

Louisiana is a "State as a Model Employer" for People with Disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire. Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system. For further information about this posting, please contact: Erica R. Gay HR Specialist Division of Administration/Office of Human Resources Email: View email address on click.appcast.io

Benefits

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at Parental Leave – Up to six weeks paid parental leave More information can be found at Holidays and Leave – State employees receive the following paid holidays each year: New Year's Day Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): Louisiana State Employees Retirement System ( LASERS has provided this video to give you more detailed information about their system Teacher's Retirement System of Louisiana ( Louisiana School Employees Retirement System ( among others