Implementation Specialist

Job Description

Job Description

Implementation Specialist

Role Overview:

As an Implementation Specialist, working at our HQ office in Norfolk, VA, you’ll play a key role in setting up our clients for success by configuring systems, training users, and making a real impact. If you love problem-solving, working with people, and seeing your efforts make a difference, you’ll thrive in this role!

Why This Role is a Great Fit for You:

• Transition from Hospitality to Tech: Use your restaurant, retail, or concessions experience in a new and exciting industry.
• Make a Meaningful Impact: Help businesses streamline their operations and improve efficiency.
• Travel & Variety: No two days are the same—work with clients onsite, remotely, and across different industries.
• Growth Opportunities: We support career development and provide the training you need to succeed.

Key Responsibilities and Expectations:

• Build and configure inventory management systems tailored to each client.
• Train clients on the core features of Yellow Dog Software—in person and remotely.
• Proactively communicate and collaborate with teammates to ensure smooth implementations.
• Offer expert guidance to ensure clients are set up for long-term success.
  Track and document progress in our systems to maintain clear and accurate records.
• Travel to client locations for onsite implementations (including occasional weekends).
• Be part of an on-call rotation (with bonus pay) to assist clients when needed.
• Strong verbal and written communication skills, ability to set and manage expectations, and a natural teacher—someone who enjoys training others and sharing knowledge.
• A self-starter who enjoys multitasking and problem-solving and someone who takes pride in delivering exceptional service and results.
• Willingness to travel and flexibility to adapt to different client needs.

Preferred experience (Ideally one or more of the following):

• Hospitality experience (restaurant/bar, hotel/resort, stadium/concessions, FOH/BOH).

• Experience with point-of-sale, inventory, or accounting systems.

• Background in implementation, training, or technology.

• Teaching or coaching experience.

Schedule: Monday–Friday, standard business hours, in-office, and occasional weekends for client travel.