O2C Senior Segment Coordinator (f/m/d)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Why you should joinTo drive efficient operations in EMEA, TE Connectivity established regional Finance Solution Center in Krakow (Poland) to support centralized execution of Order to Cash (O2C) processes, which include Cash Application, Collection, Dispute & Credit Management. We are seeking O2C Segment Coordinator to lead cross-functional cooperation across Business Unit Finance teams, Customer Service, Order to Cash (O2C), Pricing, Quality and Sales. This is a highly visible role, interfacing regularly with senior leadership including VP Finance and VP Sales, requiring strong communication, analytical thinking, and influencing skills. The successful candidate will act as the bridge between functions, driving alignment, resolving escalations, and delivering strategic insights using data tools like Celonis to optimize receivables and improve financial outcomes. This role is ideal for a process-minded professional with a strategic mindset and strong commercial acumen.What your background should look like 1. Cross-Functional Collaboration & LeadershipServe as the central point of contact between BU Finance, Sales, Customer Service, and O2C teams (communication flow regarding strategy changes, new structure, DoA updates, projects, special requirements, situations requiring particular attention, and new relevant tools or process changes).Collaborate directly with senior stakeholders to influence decision-making on credit terms and dispute resolution.Lead and drive strategic initiatives across multiple business units and geographies. 2. Celonis-Driven Process OptimizationLeverage Celonis to analyze aging trends, DSO (Days Sales Outstanding), and collections effectiveness.Identify and estimate bad debt reserves and build predictive models to flag at-risk revenue based on customer behavior.Provide real-time, actionable insights into dispute resolution bottlenecks, promise-to-pay trends, and cash collection forecasts. 3. Credit & Collections StrategyConduct collection calls and handle escalations with internal and external stakeholders.Deliver robust credit risk analytics in partnership with Sales and BU Finance.Propose process changes across teams to ensure efficiency.Cooperate with the O2C Global Process Owner, supporting O2C initiatives at a global level. 4. Reporting, KPIs, and AutomationContribute to O2C KPI definition and automation efforts.Support data cleanup and automation initiatives to improve forecast accuracy. 5. Business Understanding & Capability BuildingParticipate in cross-training assignments within BUs to gain FP&A and operational insights.Help build a robust knowledge pipeline within the FSC to ensure business continuity during resource gaps (e.g., long-term leaves).Drive ongoing cross-functional process improvement and knowledge-sharing initiatives.Perform analysis of BU situations from an O2C perspective and recommend next steps. 6. Drive Continuous Improvement Across BUs and SegmentsChampion and lead continuous improvement initiatives across business units and segments to enhance process standardization, reduce inefficiencies, and align best practices.Actively identify systemic process gaps and recommend long-term scalable solutions in collaboration with process owners and stakeholders.Facilitate workshops, kaizen events, and cross-functional forums to drive alignment, innovation, and roadmap execution.Your ideal background5–8 years of experience in Finance, O2C, FP&A, or cross-functional coordination roles in a matrixed organization.Demonstrated experience collaborating with senior stakeholders (Sr. Manager, Director, VP level).Strong working knowledge of Celonis or other process mining/analytics tools OR willing to learn new toolsSolid understanding of credit management, cash flow, collection strategies etc.Analytical and data-driven mindset.Excellent interpersonal, communication, and stakeholder management skills.High level of ownership, accountability, and strategic thinking#jobsEMEAEH#LI-HYBRIDABOUT TE CONNECTIVITYTE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat,Instagram and X (formerly Twitter).Our Commitment to Transparent Hiring:We are pleased to offer you an exciting total package that can also be flexibly adapted to your changing life situation - the well-being of our employees is our top priority!Collaborative and friendly work environmentExtensive training and career growth opportunitiesLife insurancePrivate medical healthcare packageEmployee referral bonusMultisport co-financing Performance-based bonus plansGreat hiring starts with honesty, and we mean it.Our job postings are gender‑neutral, inclusive, and never ask for your past salary. We disclose the full salary range and all pay elements, including how they are calculated, upfront - before any employment decisions are made.At TE, we believe transparency isn’t a checkbox – it’s part of your experience with us.IMPORTANT NOTICE REGARDING RECRUITMENT FRAUDTE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.