Senior Software Engineer - Product

Role Description

We’re looking for a full stack Senior Product Engineer to lead the multi-platform engineering efforts for our AskCR chatbot and related AI-driven features across the Consumer Reports website, mobile app, and other digital surfaces. This role is critical in ensuring seamless integration, robust performance, and high-quality user experiences. Reporting to the Director, Web Development you will be part of the Experimental Engineering team where you will drive consistent, maintainable development practices, coordinate cross-team collaboration, and oversee the delivery of resilient software solutions. This is a remote position. This position is not eligible for sponsorship or relocation assistance.

As Senior Product Engineer, you will focus on Ask CR, our AI-powered advisor that answers consumer's questions based on CR’s trusted research and product data, including:

• Leading the technical planning, architecture, and implementation efforts for AskCR’s multi-platform initiatives, ensuring consistency and maintainability.
• Collaborating closely with product management, design, and engineering teams to align technical strategy with business and user needs.
• Coordinating cross-team engineering efforts, facilitating clear communication, effective planning, and efficient release management.
• Establishing and upholding best practices for code quality, continuous integration/continuous deployment (CI/CD), monitoring, and debugging across platforms.
• Diagnosing and resolving complex production issues, providing timely and effective solutions.
• Mentoring and guiding engineering team members, fostering technical growth and leadership capabilities.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related technical discipline.
• 5+ years of professional software engineering experience is required.
• Strong proficiency in web and mobile development frameworks (specifically React, React Native).
• Strong proficiency in building APIs with Python (e.g. FastAPI).
• Proven experience in multi-platform software development and integration, with a track record of delivering high-quality production applications.
• Demonstrated expertise in best practices for CI/CD, automated testing, observability, and debugging.
• Excellent communication and collaboration skills, allowing you to lead complex projects across diverse teams.

Requirements

• Prior experience working on consumer-focused AI applications or chatbots.
• Familiarity with cloud infrastructure (AWS, Azure, or Google Cloud Platform) and container orchestration technologies.
• Knowledge of ethical AI practices, data privacy compliance, and secure coding principles.

Benefits

• Medical benefits that start on your first day as a CR employee, including behavioral health coverage and family planning.
• A generous 401K match.

Company Description

Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for all. CR is known for our rigorous testing and trusted ratings on thousands of products and services. We report extensively on consumer trends and challenges, and survey millions of people in the U.S. each year. We leverage our evidence-based approach to advocate for consumer rights, working with policymakers and companies to find solutions for safer products and fair practices.