Commercial Banking Relationship Manager

As a First Commonwealth Senior Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence. You will own issues from beginning to end and keep the Financial Solutions Center running smoothly and efficiently. In partnership with your Manager, you will help drive consumer sales through consistent and on-going development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business related banking relationships. You will also help your Manager engage and develop the rest of the team by participating in and leading peer to peer coaching and role playing, and help drive your personal development, because you know that, as a Senior Relationship Banker, you can change people’s lives. As a Senior Relationship Banker you are eligible for quarterly sales & service incentives. As an Senior Relationship Banker, your days will be divided into 5 essential job functions: Deepen Consumer Relationships – 40% of your time will be spent growing relationships with your existing customer base. Stay connected with customers through onboarding and outbound calling Manage your assigned Top 500 customers Utilize marketing campaigns to inform customers about our products Use BUILD and BUILD 2.0 with every account opening Champion Operations and Compliance – 10% of your time will be spent protecting the privacy and security of our customers. Protect the privacy and security of our customers Follow proper cash handling, teller differences and dual control guidelines Adhere to all audit guidelines Mitigate risk by adhering to FCB policies, procedures and processes. Personal Development – 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. Stay a subject matter expert on our digital products Conduct and participate in peer to peer coaching and role play Customer Experience – every day, every customer, every interaction you will always have the following at the top of your mind: Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling Maintain the highest standard of conduct and account integrity for yourself and your team. A high school diploma or equivalent. Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment. Microsoft Office, Internet, mobile technology, bank systems). Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The NMLS website (mortgage.org) provides the MU4R questions and registration required for employment in this position. A valid driver’s license and ability/willingness to travel regionally.